QA & Risk Compliance Manager

BNP Paribas Personal Finance; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Health Cash Plan Scheme

Flexible benefits platform

Holiday buy/sell opportunity

Job summary

BNP Paribas Personal Finance is seeking a Quality Assurance Manager in Solihull, promoting a collaborative hybrid working environment. You will oversee the QA function, ensuring compliance with industry standards while mentoring QA Officers.

This role demands strong leadership and communication skills, alongside experience in Quality Assurance or compliance within the financial sector. The position offers a competitive salary, contributory pension scheme, and access to a flexible benefits platform.

Qualifications

• Experience working in a Quality Assurance role or compliance background.
• Ability to set objectives and lead teams to achieve them.
• Strong analytical abilities and attention to detail.

Responsibilities

• Oversee the QA processes and ensure performance against the Quality Monitoring framework.
• Mentor and coach QA Officers to achieve targets.
• Lead customer journey review programs to enhance quality.
• Deliver high-quality trend reports to Operations Managers.

Skills

Quality Assurance experience

Financial Services background

Leadership skills

Communication skills

Analytical abilities

Job description

BNP Paribas Personal Finance is seeking a Quality Assurance Manager in Solihull, promoting a collaborative hybrid working environment. You will oversee the QA function, ensuring compliance with industry standards while mentoring QA Officers.

This role demands strong leadership and communication skills, alongside experience in Quality Assurance or compliance within the financial sector. The position offers a competitive salary, contributory pension scheme, and access to a flexible benefits platform.