QA & Delivery Lead — Integrations & Release Strategy

Crew Clothing Company; Royal Borough of Kingston upon Thames; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Crew Clothing Company is seeking a QA & Delivery Planner to join Kingston-on-Thames based IT team. The role combines QA discipline with delivery planning to ensure tested, well-governed releases across our ecommerce, warehouse and ERP platforms.

You will own testing plans, acceptance criteria and sign-off processes, run sprint cadences, and surface risks early to keep programmes on track. The role sits in a small integration team reporting to the Director of Technology.

Qualifications

• Proven experience in a QA, test management or delivery coordination role within a technology programme.
• Experience writing test plans, test cases and acceptance criteria for API or system integrations.
• Comfortable running sprint ceremonies — planning sessions, stand-ups, retrospectives — in an agile or hybrid delivery environment.
• Strong organisational skills — you track everything, chase everything, and nothing falls through the gap.
• Excellent communication skills — you can summarise complex technical delivery status in plain language for a non-technical audience.
• Experience working on eCommerce, ERP or logistics programmes is a strong advantage.
• A collaborative, methodical approach — you work well with developers, business stakeholders and external partners.
• Familiarity with test management tools (Azure DevOps, Jira) is beneficial

Responsibilities

• Own the integration testing plan across all active programmes — defining test cases, acceptance criteria and sign-off processes for each integration
• Lead OMS (Order Management System) UAT — working with business stakeholders to ensure our eCommerce OMS meets all agreed requirements before go-live
• Run the integration team's sprint cadence — planning fortnightly sprints, tracking progress against the delivery plan, and raising blockers early
• Produce and maintain the delivery plan — keeping a clear view of what is built, what is being tested, and what is outstanding across all programmes
• Own the go/no-go recommendation at each integration release milestone — providing a clear quality assessment before any system goes live
• Manage the integration requirements backlog — working with the Technical Lead and business stakeholders to keep requirements prioritised and up to date
• Produce clear, concise status reporting for the Programme Lead and IT Director — flagging risks, blockers and progress in plain language
• Coordinate with third-party delivery partners (our eCommerce delivery partner, our ERP delivery partner, our logistics partner) on integration testing schedules and shared test environments

Skills

QA experience

Test plans

Sprint ceremonies

Organisational skills

Communication skills

Ecommerce knowledge

Collaboration

Test management

Tools

Azure DevOps

Jira

Job description

Crew Clothing Company is seeking a QA & Delivery Planner to join Kingston-on-Thames based IT team. The role combines QA discipline with delivery planning to ensure tested, well-governed releases across our ecommerce, warehouse and ERP platforms.

You will own testing plans, acceptance criteria and sign-off processes, run sprint cadences, and surface risks early to keep programmes on track. The role sits in a small integration team reporting to the Director of Technology.