QA and Compliance Co-ordinator

ProAmpac; Elsham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

ProAmpac is seeking a QA Technician for our Elsham site to support the Quality Department, ensure compliance, and assist audits. The role emphasizes product safety and continuous improvement within a manufacturing environment.

You will carry out internal audits, support certification and third-party audits, log and investigate customer complaints, and maintain quality documentation to uphold high standards across processes and products.

Qualifications

• Experience in a manufacturing or production environment.
• Knowledge of BRCGS and/or ISO 9001.
• Experience with internal auditing and HACCP.
• Confidence supporting audits and handling customer complaints.
• Proficient in Microsoft Office.
• Strong attention to detail.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Self-starter with a proactive approach.

Responsibilities

• Carrying out internal audits across Quality, Health & Safety and Environmental systems.
• Supporting customer, certification and third-party audits.
• Logging, investigating and managing customer complaints, returns and enquiries.
• Ensuring non-conforming products are controlled in line with company procedures.
• Supporting root cause investigations and corrective actions (CAPA).
• Maintaining Quality and Food Safety documentation and records.
• Supporting compliance with BRCGS Packaging, ISO 9001, HACCP, GMP and customer requirements.
• Locating retained samples for investigation and product testing where required.
• Assisting with food safety inductions and other site-based training.
• Supporting monthly stock takes and other departmental activities.
• Working with Production and other departments to promote quality standards and continuous improvement.

Skills

Manufacturing exp

BRCGS/ISO 9001 knowledge

Internal auditing

Audit support

Microsoft Office

Attention to detail

Communication skills

Teamwork

Self-starter

Tools

Microsoft Office

Job description

ProAmpac is a leading global flexible packaging company, supplying innovative packaging solutions to customers around the world.

We're looking for a QA Technician to join our Quality team at our Elsham site. This is a varied role supporting the day-to-day activities of the Quality Department, maintaining compliance, supporting audits, investigate customer complaints, maintain quality documentation and play an important role in promoting product safety and continuous improvement.

• Hours: Monday-Friday, 9:00am-5:00pm (core hours)
• Working week: 37.5 hours
• Bonus: Quarterly bonus scheme

About the role

As a QA Technician, you'll provide practical support across all areas of the Quality Management System, helping to ensure our products and processes meet the highest standards.

Your responsibilities will include:

• Carrying out internal audits across Quality, Health & Safety and Environmental systems.
• Supporting customer, certification and third-party audits.
• Logging, investigating and managing customer complaints, returns and enquiries.
• Ensuring non-conforming products are controlled in line with company procedures.
• Supporting root cause investigations and corrective actions (CAPA).
• Maintaining Quality and Food Safety documentation and records.
• Supporting compliance with BRCGS Packaging, ISO 9001, HACCP, GMP and customer requirements.
• Locating retained samples for investigation and product testing where required.
• Assisting with food safety inductions and other site-based training.
• Supporting monthly stock takes and other departmental activities.
• Working with Production and other departments to promote quality standards and continuous improvement.

About you

We're looking for someone who is organised, proactive and has a keen eye for detail. You'll be comfortable working in a manufacturing environment and enjoy working with others to solve problems and maintain high standards.

• Previous experience in a manufacturing or production environment
• Knowledge of BRCGS and/or ISO 9001
• Experience with internal auditing and HACCP
• Confidence supporting audits and handling customer complaints
• Proficient in Microsoft Office
• Strong attention to detail
• Good communication and interpersonal skills
• Able to work independently and as part of a team
• Self-starter with a proactive approach

What we offer

• Competitive salary and company benefits.
• Ongoing training and development opportunities.
• Supportive team environment within a global manufacturing business.
• The opportunity to develop your knowledge of quality systems, auditing and continuous improvement.