Public Complaints Investigator (6-Month Contract)

JT Recruit; Preston; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

JT Recruit is seeking a Customer Complaints Officer for their client, based at the head office in Preston. The role is initially for 6 months and focuses on delivering a high-quality, efficient service to customers while ensuring compliance with all regulations, policies, and national guidance related to complaints.

Key responsibilities include handling complaints with a customer-focused approach, researching and assessing new cases per legislation and guidance, and preparing detailed reports

Qualifications

• Experience providing customer advice in a busy environment.
• Experience dealing with members of the public and working with other departments and agencies.
• Experience providing accurate written reports with high attention to detail.
• Experience working on own initiative, investigating problems and delivering timely solutions.
• Experience dealing with difficult or confrontational situations.
• Experience working with minimal supervision and prioritising workload to meet tight timescales.
• Ability to provide specialist advice on complaints against police.
• Experience working effectively as part of a team.
• Experience interrogating computer systems to produce reports and management information.

Responsabilités

• Provide a high-quality, customer-focused service on all aspects of complaint cases.
• Maintain excellent customer service and communicate effectively with people at all levels.
• Oversee receipt of new complaints in line with regulations.
• Research and assess new complaints to recommend recording decisions.
• Identify themes and lessons from expressions of dissatisfaction.
• Prepare detailed reports and recommended outcomes for the Appropriate Authority.
• Set terms of reference for low-level investigations to ensure impartiality.
• Provide specialist guidance on complaints and conduct matters to stakeholders.
• Prepare representations and evidence for case reviews or appeals.

Connaissances

Customer service

Communication

Attention to detail

Investigation

Teamwork

Report writing

Outils

Computer systems

Description du poste

JT Recruit is seeking a Customer Complaints Officer for their client, based at the head office in Preston. The role is initially for 6 months and focuses on delivering a high-quality, efficient service to customers while ensuring compliance with all regulations, policies, and national guidance related to complaints.

Key responsibilities include handling complaints with a customer-focused approach, researching and assessing new cases per legislation and guidance, and preparing detailed reports