Public Communications Executive

Consortium; City of Edinburgh; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

30 days holiday

Pension scheme

Private medical insurance

Family friendly benefits

Learning and development opportunities

Counselling services

Bike to work scheme

Eyecare

Job summary

Law Society of Scotland is recruiting a Public Communications Executive to join the External Relations Directorate. The role is full-time with hybrid working and job-share options, offering a varied mix of customer service, information provision and records management.

You will respond to public enquiries, maintain accurate records, and contribute to project work that supports the society’s communications and outreach across Scotland’s legal sector.

Qualifications

• Public enquiries handling and information provision.
• Ability to respond clearly and helpfully to diverse questions.
• Experience working with multiple teams to gather information.

Responsibilities

• Deal efficiently with public enquiries and provide timely information.
• Maintain records and produce basic reports on enquiries.
• Support project work and continuous improvement initiatives.
• Interact with vulnerable or challenging public in a professional manner.

Skills

Public communications

Customer service

Written communication

Record keeping

Job description

Public Communications Executive role within the Law Society of Scotland

Full-time position with job share opportunities

Strategic role within External Relations Directorate

Extensive benefits including hybrid working, 30 days holiday, pension scheme, and private medical insurance

Responsibilities include handling public enquiries, maintaining records, and contributing to project work

It is an exciting time to join the Law Society of Scotland. With the Regulation of Legal Services (Scotland) Act 2025 now in the implementation phase, huge changes to the criminal justice system underway and the long-awaited and hard-fought for Legal Aid Bill promised to be delivered in year one of John Swinney's first Programme for Government, the Society has an important part to play in Scottish society. As the professional body for over 14,000 Scottish solicitors, the Society provides the services Scottish solicitors need to thrive and regulates the profession to protect the public interest. It uses its voice to influence law and policy and invests in the future of the profession through outreach work with schools across Scotland. Due to an exciting career move for our current Public Communications Executive, the Society has an opportunity for a motivated team player with outstanding communication and customer service skills to join the Law Society team. Responding to a huge variety of public enquiries, the new Public Communications Executive will have a methodical approach and the ability to remain calm under pressure. This challenging role is strategically positioned within the External Relations Directorate enabling close working and mutual exchange of information and insight with Policy and Communications colleagues. The successful candidate(s) will have the opportunity to become involved in project work supporting continuous improvement and new ways of working. This is a full-time (35 hours p/w role with job share opportunities considered). At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond. If that sounds like a team you want to be part of, read on.

Key Responsibilities for this role

• To deal efficiently and effectively with enquiries from members of the public ensuring they receive timely and accurate information and an excellent customer experience
• To develop expertise and knowledge on often complex issues in order to respond to enquires directly where possible, liaising with other teams where required
• To maintain records of enquiries and produce statistical reports, continuously looking for new ways to gather insight and support continuous improvement
• To handle conversations with vulnerable or challenging people effectively, assertively and with empathy, escalating to management or signposting to other appropriate support agencies when required
• To work with Communications team colleagues identifying opportunities to improve online information for the public and putting forward ideas for engagement and promotion
• Drive or contribute to project work as and when the opportunity arises

What we offer our employees?

We offer a comprehensive benefits package to support our colleague's professional and personal needs. Some of these include:

• A hybrid working environment.
• Flexible working, to allow you to work around your lifestyle and commitments.
• 30 days holiday plus bank holidays
• A competitive pension provision scheme
• Excellent family friendly benefits
• Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
• Private medical insurance including dental and optical.
• Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering.

This vacancy will close at 11:30am on 9 November 2026.