Public Area Attendant

Delano; England; On-site; GBP 24,000 - 32,000; Full time

Job summary

Delano London is seeking a Public Area Attendant to uphold immaculate public spaces in our luxury hotel. Under housekeeping leadership, you will clean restrooms, lobby surfaces, and public areas, stocking supplies and ensuring guest comfort throughout shifts.

This role suits a service-minded individual with 1–2 years in guest-facing environments, who can multitask, stay alert, and work well with colleagues.

Qualifications

• High school diploma or equivalent.
• 1–2 years in a public-facing role, preferably in upscale hotel.
• Gracious, friendly and approachable demeanor.
• Ability to multitask in a fast-paced environment.
• Strong teamwork across departments.
• Must be physically able to stand for long shifts.
• Excellent English communication.
• Ability to work indoors and outdoors as needed.

Responsibilities

• Clean all public restrooms and toilets; keep stocked.
• Inspect restrooms at least every 30 minutes.
• Complete cleaning checklists for assigned areas.
• Assist with uniform inventory and requests.
• Stock towels from laundry and return dirty linens.
• Dust and wipe lobby walls, doors, and tabletops.
• Empty waste bins in public areas regularly.
• Handle guest inquiries and address complaints promptly.
• Follow key signing procedures and manage lost property.
• Follow health, safety, fire, and security procedures.

Skills

Attention to detail

Customer service

English communication

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Job Description

Under the general guidance of the housekeeping management, Public Area Attendant assists in ensuring the smooth and efficient operation of the Public Areas, maintaining cleanliness and appearance in accordance with hotel standards. Provide high-quality, personalized service to all guests to enhance their overall experience.

YOUR KEY RESPONSIBILITIES:

• Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
• Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
• To complete cleaning checklist of all assigned rooms and areas
• Assist colleagues with any uniform request, maintaining inventory of uniforms.
• Collect, fold neatly, and stock restroom towels from the laundry.
• Return dirty towels and soiled linens promptly to the laundry for cleaning
• Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
• Empty and clean waste bins in all public areas regularly.
• Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
• Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Supervisor
• Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
• Follow strict key signing procedures and take responsibility for assigned keys.
• Manage lost property according to established lost and found procedures.
• Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
• Maintain guest confidentiality and privacy while working within guest- facing areas.
• Support inventory counts and stock control activities relating to uniforms, linen, guest supplies, and cleaning materials.
• Ensure all public areas remain safe and free from hazard and report hazard immediately.
• Follow hotel health, safety, fire, and security procedures.
• Support deep cleaning projects and departmental audits as required.
• Participate in projects, special assignments, and training sessions as directed by the housekeeping management team.
• Attend meetings and comply with all company policies and procedures.
• Undertake reasonable requests and special projects assigned by management.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.

Qualifications

• High school diploma or equivalent required.
• One to two years of experience in a public contact position, preferably within an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and approachable demeanor.
• Ability to multitask effectively and maintain a high level of attention to detail in a fast-paced environment.
• Demonstrated ability to build and maintain positive, productive working relationships with employees and other departments.
• Capable of working independently and collaboratively to foster a strong team environment.
• Must be physically able to stand or walk for a minimum eight-hour shift.
• Highly observant and quick to respond to various situations while multitasking and managing stressful circumstances.
• Physically able to twist, push/pull, reach, bend, climb, and carry objects as necessary.
• Excellent communication skills, including the ability to read, write, speak, and understand English.
• Must be able to work indoors and outdoors year-round as needed, depending on business demands.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

What's in it for you...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• Strong development opportunities.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.