Pub Team Leader: Deliver Exceptional Service, Smooth Shifts

Purchaseyourfreedom; Ipswich; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension

Staff discounts

Wagestream

Refer a friend bonus

Job summary

Greene King is seeking a Team Leader to drive a fast-paced shift at one of our Ipswich pubs. You’ll lead the team, maintain high standards, and ensure customers enjoy a warm welcome and great service.

With a focus on safety, compliance and teamwork, you’ll deputise for management during busy periods, organise tasks, and keep the bar running like clockwork while upholding brand standards across our venues.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues during their absence.
• Help organise and coordinate the team during a busy shift, ensuring everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, with issues dealt with promptly.

Responsibilities

• Lead the shift by example and ensure the team has everything needed to run smoothly.
• Maintain high standards and ensure customers are kept happy.
• Deputise for management during busy periods and resolve arising issues.
• Keep the bar safe, legal and clean, handling problems quickly and safely.

Skills

Customer service

Team leadership

Communication

Problem solving

English proficiency

Job description

• Dept. L4/House: Cock & Pye (Ipswich) - 01739

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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