Team Leader

Urban - BRA_209; Ipswich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career progression across Greene King

33% staff discount on brands

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King inns and p

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Refer a friend up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King pubs in Ipswich are looking for a Team Leader to drive performance during busy shifts. You’ll lead by example, support the team and ensure guests enjoy a warm, memorable visit.

You’ll empower staff, resolve issues quickly, enforce safe, legal service, and maintain high standards across service, cleanliness and pace. If you thrive in a fast-paced pub environment, you’ll help deliver great hospitality while upholding company values, with opportunities to grow within the Greene King

Qualifications

• Proven ability to deliver memorable customer experiences.
• Deputise for management and resolve issues.
• Coordinate team during busy shifts.
• Keep the bar safe, legal, and clean.

Responsibilities

• Lead by example and ensure shift runs smoothly.
• Maintain high standards and customer happiness.
• Keep bar safe, legal, and clean; resolve issues quickly.

Skills

Eye for detail

Customer service

Team leadership

Adaptability

English proficiency

Job description

• Dept. L4/House: Cock & Pye (Ipswich) - 01739

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Job Location