Pub Support Administrator

Punch Pub Co.; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular hospitality company in Burton-On-Trent seeks a Pub Support Administrator to provide essential administrative support. This full-time role involves interacting with publicans and stakeholders, managing purchase orders, and ensuring excellent service to customers. Candidates should have strong customer service skills and experience in a fast-paced environment. With a salary starting from £22,000 per year, the position offers various benefits such as free parking and employee discounts.

Benefits

Canteen

Casual dress

Company events

Company pension

Discounted or free food

Employee discount

Free parking

On-site parking

Qualifications

• Experience within a fast-paced administration environment is desirable.
• Experience of working within Pub, Restaurant, or Hospitality industry is desirable.

Responsibilities

• Provide multi-skilled admin support including raising purchase orders and approving invoices.
• Support the launch of new pubs by communicating effectively with stakeholders.
• Deliver high-quality administrative assistance to support profit growth.

Skills

Customer focused

Effective working relationships

Planning, organising and flexibility

Problem solving and decision-making

Communicating and influencing

Commercial awareness

Excel proficiency

Word proficiency

Education

English and Maths GCSE (Grade 4/C or above)

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Description:

Job information Pub Support Administrator from the Company Punch Pub Co., this latest Pub Support Administrator job vacancy is located in the city Burton-On-Trent located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE .

Job Responsibility:

Role Purpose

Working together to create epic community pubs and provide great hospitality experiences.

Maximising business opportunities through supporting our Publicans and Management Partners.

Delivering the everyday, brilliantly by simply providing great admin and support via phone and email as well as face to face.

Regionally or Concept aligned, providing admin support for Operations and other business areas where required.

Accountabilities

• Providing multi-skilled admin support i.e. raising purchase orders, approving invoices, dealing with queries, ordering equipment, repairs, placing drinks orders, arranging couriers, logging field staff holidays, administration of Appian based tasks.
• Supporting the launch of epic pubs including hosting regular meetings and communicating effectively with internal and external key stakeholders.
• Onboarding new acquisitions.
• Giving brilliant service and meeting customer expectations, whilst keeping to departmental objectives.
• Delivering any ad-hoc tasks as required and provide cover to the wider Business Support team.
• Develop a deep understanding of our pubs, Publicans, Management Partners and our People.
• Identify customer needs and deliver the best solution in line with business ways of working.
• Proudly and confidently communicate all things Punch.
• Provide high quality, administrative assistance to support in driving profit growth.
• Add your personality into your role!
• Contribute to our wider business goals by doing your role to the best of your ability - delivering great service, whilst achieving key individual and team measurables.
• Actively build and maintain strong working relationships.
• Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas.
• Liaise effectively with others and utilise information and knowledge in order to reach solutions.
• Meet our business challenges by working on other activities and projects if required.

Key Relationships

• Field Operations
• Property
• Marketing
• Internal Support Teams
• Suppliers
• Wider Business Support Department

Person Specification - Technical Competencies/Professional Expertise

• Customer focused - ability to listen and respond to customers providing a quality service.
• Effective working relationships - ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge.
• Planning, organising and flexibility - organised & able to work in a fast paced and changeable environment.
• Problem solving and decision-making abilities with a keen eye for detail.
• Communicating and influencing - ability to communicate with personality on the telephone and in writing.
• Commercial awareness and industry knowledge.
• Striving for excellence - proactive approach to individual training, development and progression.
• Experience within a fast-paced administration environment is desirable.
• Experience of working within Pub, Restaurant, Retail, Sales, Leisure, Tourism, Hospitality, Service industry desirable.
• Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems.
• English and Maths GCSE (or equivalent) - Grade 4/C or above (in both).

Job Details

• Job Type: Full-time
• Pay: From £22,000.00 per year

Benefits

• Canteen
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule

• Monday to Friday

Work Location

In person