Pub General Manager

LAKELAND LEISURE ESTATES LTD; Harlow; On-site; GBP 35,000 - 48,000; Full time

Job summary

Lakeland Leisure Estates Ltd seeks an experienced Pub General Manager to lead day-to-day operations of a busy, wet-led pub. You will drive profitability, manage wet and food GP, control stock, schedule labour, and train a frontline team while delivering excellent customer service.

With a passion for hospitality and a hands-on leadership style, you will grow sales, maintain high standards, and ensure compliance with licensing and health & safety regulations.

Qualifications

• Food Hygiene certificates Level 2 & 3 (will be provided).
• Fluent in spoken and written English.
• Competent understanding of food hygiene regulations.

Responsibilities

• Full operational management of the pub.
• Managing wet and dry GP performance.
• Stock control and stock take management.
• Labour scheduling and wage percentage control.
• Leading, training, and motivating the team.
• Driving sales and customer engagement.
• Maintaining high service and cleanliness standards.
• Managing compliance, licensing, and health & safety.
• Creating a welcoming and profitable environment.

Skills

Wet-led pub experience

GP management

Stock control

Labour scheduling

Team leadership

Customer service

Event nights

Education

Food Hygiene Level 2

Food Hygiene Level 3

Fluent in English

Tools

EPOS systems

Stock systems

Job description

We are seeking an experienced and commercially focused Pub General Manager to lead the day-to-day operation of our busy, high-quality pub. This is a fantastic opportunity for a strong hospitality operator who understands how to run a successful wet-led business while maintaining excellent food standards and customer experience. Our business currently operates with approximately 70% drinks sales and 30% food sales, therefore we are looking for someone with a strong understanding of wet stock control, GP management, labour management, and revenue growth. The successful candidate will take full ownership of the venue, leading the team, driving profitability, and ensuring the pub operates to the highest standards.

• Full operational management of the pub
• Managing wet and dry GP performance
• Stock control and stock take management
• Labour scheduling and wage percentage control
• Leading, training, and motivating the team
• Driving sales and customer engagement
• Maintaining high service and cleanliness standards
• Managing compliance, licensing, and health & safety
• Creating a welcoming and profitable environment

Has previous pub management experience

• Is commercially aware and financially confident
• Understands GP calculations and cost control
• Has strong wet-led pub experience
• Can lead from the front in a hands-on role
• Is passionate about hospitality and customer service
• Can motivate and develop a team
• Understands how to grow sales and profitability

Desirable Experience

• Personal Licence Holder
• Experience with EPOS and stock systems
• Experience running events and entertainment nights

About the role

Person Specification

Education and Qualifications

• Food Hygiene Certificate Level 2 and Level 3 (will be provided).
• Fluent in spoken and written English.
• Competent understanding of food hygiene regulations.

Experience

• A minimum of 2 years' experience in a fast-paced environment.
• Knowledge of health and safety and compliance.
• Personal Licence Holder
• Experience with EPOS and stock systems
• Experience running events and entertainment nights

Skills and Attributes

• A highly organized individual who thrives under pressure and can react quickly to situations using initiative.
• Able to work independently, prioritize tasks, and manage workload effectively.
• An approachable individual with the ability to work as part of a team
• Willingness to learn new skills and ways of working.
• Innovative and inspiring approach with a keen eye for detail.
• Flexible approach to working arrangements and an ability to align working hours with customer demand and workload.
• Excellent communication skills, confident in conversing with customers and liaising with other team members.
• Committed to delivering consistently high standards.

Lakeland Leisure Estates Ltd is a family-owned company with over 30 years' experience of developing and operating holiday parks with caravans, lodges and park homes for sale alongside a strong marine presence with over 1,000 berths on the inland waterways network. We currently operate sites across the UK including the Yorkshire Dales, Cheshire, Gloucestershire, Staffordshire, Essex and Conwy in Wales as well as a campsite on Spain's Costa Del Sol and a new apart hotel in Hoi An, Vietnam, a World Heritage Site.