General Manager

Greene King; Stoke-on-Trent; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension contribution

Training & development

Staff discounts 33%

Free employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Job summary

Greene King in Stoke-on-Trent invites a General Manager to build a business you can be proud of, leading by example and creating a warm welcome for customers and staff alike.

You’ll develop your team, drive sales at a busy Pub & Carvery, uphold brand standards, and ensure safety and service quality, with support for training, and career progression across Greene King’s brands.

Qualifications

• High standards and meticulous attention to detail.
• Excellent communication skills with customers and teams.
• Strong leadership and team development abilities.
• Keen eye for P&L and commercial performance.
• People-focused with the ability to manage diverse teams.
• Previous General Manager experience is desirable.
• Willingness to learn and adapt in a fast-paced hospitality environment.
• Sufficient English for day-to-day operations.

Responsibilities

• Grow pub sales with business development manager.
• Lead by example and bring the brand to life through your team.
• Recruit and develop your team to deliver customer delight.
• Champion brand standards and ensure customer and team safety.
• Acquire or demonstrate a personal license where required.

Skills

Attention to detail

Communication skills

Leadership

P&L control

People skills

GM experience

Willingness to learn

English proficiency

Job description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Company Description

Join us at Pub & Carvery, where whatever the weather or occasion, we’ve got something for everyone with our mix of carvery and classic pub food washed down with a tasty tipple. Our carveries include a choice of three 14-hour slow-cook meats and a selection of potatoes and seasonal vegetables where our customers can pile their plates as high as they like.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What You'll Bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.