General Manager

Greene King; Hemel Hempstead; On-site; GBP 34,000 - 54,000; Full time

Benefits offered by this job

Apprenticeship training

33% discount for you and 15% for loved

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount for Greene King Inns/hot

Refer a friend – up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King’s Hungry Horse pub in Hemel Hempstead is seeking a General Manager to lead a busy team, develop staff, and create a warm welcome for customers. You’ll drive sales, uphold brand standards, and ensure safety and operational excellence while delivering an outstanding guest experience across the pub.

This role requires strong people skills, a sharp commercial mind, and the ability to inspire others to perform at their best day in, day out.

Qualifications

• High standards and attention to detail in pub operations.
• Excellent people skills and leadership.
• Business acumen with focus on P&L.
• Embrace individuality and care for others, pub and environment.
• Desirable: previous General Manager level in hospitality/retail.

Responsibilities

• Grow pub sales with the management team.
• Lead by example and bring brand to life through your team in delivering amazing experiences for our customers.
• Recruit and develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards and ensure customer and team safety at all times.
• If you are successful in this role, be prepared to acquire a personal license.

Skills

Leadership

Team development

Customer service

P&L management

Communication

Job description

As General Manager, you’ll have the freedom to succeed to build a business to be proud of, whilst developing your team and creating a warm welcome for your customers. From the moment you step through the door, you’ll lead by example make sure our customers, and teams, have a great time.

Company Description

Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament - there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

Additional Information

We’re all about rewarding our team’s hard work, that’s why...

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Qualifications

What you'll do as a General Manager...

• Work with your business development manager and management team to grow pub sales.
• Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers.
• You will recruit & develop your team to ensure they have the knowledge needed to delight our customers.
• Be a champion of brand standards & ensure customer & team safety at all times.
• Please be aware that if you are successful in this role you will need to either already have, or be able to acquire a personal license.

What You'll Bring...

• Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub.
• You're great with people, and as a result, have great communication and leadership skills.
• You’ll be business savvy, with a keen eye for P&L control.
• You'll embrace individuality and care for others, your pub and the environment.
• Previous success at General Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential!
• You're keen to learn and happiest when you succeed at something new.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.