PT Customer Service Advisor – Dutch Speaker

Ann Pettengell; Cambridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A customer service company in Cambridge is seeking a part-time Dutch Customer Service Advisor to join their team. The role requires excellent communication skills, previous customer service experience, and the ability to work in a team. This position is office-based, working 20 hours a week with set hours across weekdays and Saturdays. Candidates must be fluent in Dutch and English and possess a positive, flexible attitude.

Qualifications

• Fluency in both written and spoken Dutch and English.
• Demonstrable experience in customer service or administrative roles.
• Ability to prioritize and manage workload effectively.

Responsibilities

• Reply to customer enquiries via email and phone.
• Amend bookings and address customer special requests.
• Pro-actively resolve customer issues and complaints.

Skills

Native Dutch speaker

Customer service experience

Positive attitude

Organizational skills

Effective communication

Attention to detail

Problem-solving skills

MS Office competency

Job description

PT Customer Service Advisor – Dutch Speaker

• £13.00ph (inc. to £15.00ph after probation)

Please get in touch if you would like to discuss this role

Our client is seeking to recruit a native speaking Dutch Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part-time role, working 20 hours a week. Your working pattern will be 9am-1pm across 4 weekdays and 3pm-7pm on a Saturday. All working hours are office based.

Responsibilities

• Reply to customer enquiries, mainly via email, but also taking some calls (when office based)
• Amend bookings and arrange/address special requests
• Pro-actively deal with any customer issues arising
• Addressing customer complaints, escalating where necessary
• Providing additional support to the team during quieter periods. This can include assisting with translation work

Qualifications and Skills

• Native Dutch speaker (fluency in both written and spoken English and Native Language)
• Demonstrable experience with Customer Service/Administrative based roles
• Previous experience within the Travel industry would be advantageous
• Self-starter, motivated with a positive ‘can-do’ attitude
• Well-organised with the ability to prioritise workload
• Great customer-focused manner, effective communicator
• Strong attention to detail
• Good problem-solving skills
• Good IT skills with competency in MS Office
• Committed and hard-working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

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