PSD Caseworker: Investigations & Public Complaints (Hybrid)

Hampshire County Council; Waterlooville; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Waterlooville seeks a PSD Caseworker to effectively manage public complaints and minor misconduct investigations. The role requires strong investigative skills, a good command of written English, and flexibility in working location after initial training. Candidates should have relevant qualifications or equivalent experience and a solid understanding of the Criminal Justice System.

Benefits

Flexible working arrangements

Equal opportunities employer

Support for under-represented groups

Qualifications

• Experience in conducting investigations and presenting findings.
• Handling investigations or complaints is essential.
• Understanding of the Criminal Justice System.

Responsibilities

• Manage public complaints and minor misconduct investigations.
• Prepare reports and documents for key personnel.
• Explain complaint processes to the public.

Skills

Investigative skills

Written communication

Complaint resolution

Knowledge of criminal law

Education

Educated to QCF Level 3 or equivalent experience

Job description

A local government authority in Waterlooville seeks a PSD Caseworker to effectively manage public complaints and minor misconduct investigations. The role requires strong investigative skills, a good command of written English, and flexibility in working location after initial training. Candidates should have relevant qualifications or equivalent experience and a solid understanding of the Criminal Justice System.