Provision & Compliance Analyst

TLT LLP; Bristol; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

TLT LLP is seeking an IT Provision & Compliance Analyst to join their team in Bristol. This role involves managing end user devices and ensuring compliance within the IT operations. As an integral part of the IT team, you will enhance technical provisions while supporting up to 2000 users, aligning with SLAs and KPIs. The firm fosters a collaborative culture and offers competitive benefits including flexible working arrangements.

Benefits

25 days holiday (increasing to 30 days with service)

Private medical insurance

Flexible benefits scheme

Qualifications

• Experience in a technical IT role supporting up to 2000 users.
• Solid understanding of end user device build and configuration.
• Experience in technical compliance audits and asset management.

Responsibilities

• Manage technical aspects of end user device provisioning.
• Ensure compliance with SLAs, OLAs, and KPIs.
• Resolve technical issues related to end user devices.

Skills

End user device management

Technical compliance

People leadership

Communication

Tools

Active Directory

Windows OS

Mobile Device Management

Job description

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We are recruiting for an IT Provision & Compliance Analyst to join our Technology team in Bristol.

Your Role

Reporting to the Head of IT Operations, you will be a member of the IT Ops Team and work within the IT Provision and Compliance Team, owning responsibility for maintaining compliance of TLT’s technical end user assets and all technical and compliance aspects of the JLT process. You will own responsibility for technical build and provision of TLT end user hardware assets. You will be responsible for meeting or exceeding relevant SLA’s and OLA’s, including the measurement and monitoring of relevant KPI’s, whilst maintaining a customer-focussed approach to the role by building relationships with key stakeholders.

As an IT Provision and Compliance Analyst your day-to-day remit includes:

• Ensuring that all technical aspects of the JLT process are completed accurately and to deadline, meeting SLA’s, OLA’s and KPI’s.
• The technical provision and management of all end user devices across all TLT offices.
• Meeting performance, security and compliance KPI’s. Performing technical compliance audits of end user devices.
• Working with the IT Support team to manage technical stock levels and distribution.
• Working closely with the IT technical teams and external suppliers to maintain, test and rollout end user device builds.
• Build and distribute end user devices to support hardware renewal projects.
• Work closely with end users to resolve technical end user device issues
• Maintain asset and stock records to the highest standards, and meet associated SLA’s
• Resolution of technical faults with end user devices.

Your Skills and Experience

• Be an excellent people leader whilst having a fundamental understanding of end user device management, build, configuration and compliance. You will also have a comprehensive understanding of technical user onboarding and offboarding.
• Solid experience in a technical IT role, including frontline services communicating and supporting up to 2000 users.
• Experience in the build, configuration and delivery of technical end user devices to a firm of up to 2000 employees.
• Experience of supporting and maintaining Active Directory, 365, Windows account management, Windows OS builds, mobile device management, end user device management, application distribution, telephony services and asset management.

Your Team

Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients’ changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible.

About TLT

Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.

We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer’s Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.