Protection Underwriting and Claims Operations Lead

Munich Re Group; Greater London; On-site; GBP 110,000 - 170,000; Full time

Benefits offered by this job

On-target bonus

25 days leave

Private medical insurance

Employer pension 10%

Fully paid 6 months family leave

Job summary

Munich Re Group, UK Life Branch, seeks an experienced Underwriting & Claims Operations Manager to lead the Protection underwriting and claims operations team. You will drive performance, manage capacity, set service standards, and ensure technical quality, audit delivery and a culture of ownership and development.

Reporting to the Head of Underwriting & Claims, you will guide complex underwriting and claims matters, collaborate with Biometrics, Client Managers and Protection colleagues, and turn

Qualifications

• Substantial experience in UK life and protection underwriting.
• Experience leading underwriting & claims teams.
• Strong governance, audit and quality assurance.
• Ability to use data to drive decisions.
• Excellent stakeholder management and communication.

Responsibilities

• Lead day-to-day delivery of Protection underwriting and claims operations.
• Manage performance, capacity, service standards and audits.
• Guide complex underwriting and claims matters with authority.
• Coordinate internal quality assurance and audit activity.
• Develop and implement improvement initiatives and automation.
• Manage client audits and regulatory requirements.

Skills

Underwriting expertise

Claims governance

Data analysis

Stakeholder communication

Resource planning

Process improvement

Leadership

Audit & QA

Regulatory compliance

Education

CII or equivalent

Leadership/management qualification

Tools

Microsoft 365

Workflow automation tools

Data analytics tools

Job description

Munich Re Group, UK Life Branch, seeks an experienced Underwriting & Claims Operations Manager to lead the Protection underwriting and claims operations team. You will drive performance, manage capacity, set service standards, and ensure technical quality, audit delivery and a culture of ownership and development.

Reporting to the Head of Underwriting & Claims, you will guide complex underwriting and claims matters, collaborate with Biometrics, Client Managers and Protection colleagues, and turn