Protection Specialist

London & Country Mortgages

United Kingdom

Remote

GBP 27,000 - 32,000

Full time

14 days+

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Benefits offered by this job

24 days annual leave plus birthday off

Employee benefits and support schemes

In-depth induction programme

Opportunities for social events

Job summary

A leading mortgage firm in the United Kingdom is seeking an entry-level Protection Specialist to join their remote team. This exciting role offers comprehensive training and the chance to develop a rewarding career in financial services. Responsibilities include advising customers on insurance options and ensuring excellent service delivery. The package includes competitive base salary, bonus opportunities, and various employee benefits, making it an appealing opportunity for enthusiastic individuals ready to grow in this dynamic industry.

Qualifications

Experience in sales or customer service.
Excellent communication skills required.
Ability to work independently and as part of a team.

Responsibilities

Provide advice on insurance options to customers.
Document findings and recommendations throughout the process.
Deliver outstanding customer care and exceed performance targets.
Build rapport and trust with clients to understand their needs.

Skills

Listening skills

Communication skills

Organizational skills

IT skills

Education

R05 qualification (upon passing the exam)

Job description

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London & Country Mortgages provided pay range

This range is provided by London & Country Mortgages. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from London & Country Mortgages

Salary: £27,000, rising to £32,000 from 12 months once fully qualified, plus great & uncapped bonus earning opportunities

Contract Type: Permanent

Position Type: Full Time

The Vacancy

Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile’ colleague nominations – recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.

Right now, we’re expanding our Team and bringing onboard new Trainee Protection Advisers on a REMOTE basis with a start date of the 9th February 2026. With this exciting new opportunity, we’ll coach and teach everything you need to know to flourish within the industry, supporting your growth and development whilst protecting our customers, all from the comfort of your own home. If you're a keen sales savant with a passion for people and think you’d like to jump start a career in financial services to kick off the New Year, we’re on an exciting journey with no signs of slowing down so there’s never been a better time to join us, so get in touch today!

Role

Uncertain times call for certain measures and, for L&C customers, they come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, it’s also about having a role that offers you a steady career path with clear progression.

When talking to our customers, you’ll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance. Often a customer might not know exactly what they need, so you’ll be advising them on options such as Critical Illness Insurance, Income Protection and Life Insurance, documenting your findings and recommendations throughout the process.

What’s also important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer’s needs.

About you

Your employment within sales or customer service has already helped you to hone your listening skills and help consistently build that all important rapport with customers and support them based on their needs. Now you’re looking to really push your career to the next level, working hard for that all-important personal and professional development.

You’ll have developed these great personable skills already in a similar role within finance, or possibly within a different sector. Of course excellent communication skills are a must, to have these conversations with clients to develop policies and help protect what matters most, and keen organisation and IT skills to keep on top of your work independently, and really make the most of your bonus opportunities. You’ll be a confident team player and equally self motivated, who loves the idea of developing and progressing within the industry by doing their best for every customer. You’ll be a great representative of the values of L&C – and that’s everything you’ll need to go far here.

We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.

What you’ll gain

Enrol on an in-depth induction programme, with a proven track record of success.
24 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance
Opportunities to gain an R05 qualification, upon passing the exam becoming a certified expert
Have access to our comprehensive Employee benefit and support schemes, from wellbeing to perks and discounts, we want to give our colleagues the best as thanks for their continued dedication
Come celebrate at our biannual Winter and Summer socials, and plenty of other events throughout the year
… and much more!

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

FCA Certification Regime & Conduct Rules

L&C is classified as an “Enhanced Firm” under the FCA’s Senior Managers and Certification Regime (SM&CR). This role will officially fall into the “Conduct” element of the regime, meaning you’ll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don’t worry if not. If successful in securing the role training will be provided.

In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we’ll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.

Click APPLY NOW or email Charlotte.Latham@landc.co.uk for more information.

Seniority level