Proposition Manager

LGBT Great; Cheltenham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme (8%)

Training & development

30 days holiday

Job summary

LGBT Great is seeking a Proposition Manager to join the SIPP team in a hybrid role with offices in Cheltenham, London or Glasgow. You will work with the Head of SIPP Propositions to deliver consumer duty outcomes and develop investment solutions aligned with customer journeys.

You will assess fair value, support governance, keep abreast of FCA/HMRC changes, and influence across teams to ensure propositions meet market needs while driving continuous improvement.

Qualifications

• Thorough knowledge of HMRC and FCA rules as they apply to SIPPs.
• Knowledge of the SIPP and SSAS marketplace is essential.
• Knowledge of the wider pensions market is desirable.
• Experience in developing and managing pension products and delivering to market in line with the business plan.
• Self-starter, highly organised and able to work well with colleagues at all levels in the organisation.
• Confident presenter and strong interpersonal skills are essential.
• Strong interpersonal skills including the ability to influence upwards, support complex projects and plan for the longer term

Responsibilities

• Support the Head of SIPP Propositions in their delivery of Consumer Duty accountabilities, covering Consumer Duty outcomes for ‘Products and Services’, ‘Price and Value’ and ‘Consumer Understanding’.
• Ensure existing and new propositions are designed and managed to meet the needs and objectives of customers within identified target markets, and that suitable proposition governance and processes and controls are maintained.
• Carry out Product Reviews and Fair Value Assessments to ensure our propositions continue to deliver fair customer value, taking proactive steps to remediate issues, mitigate risks, and drive continuous improvement.
• Develop and implement appropriate Investment Solutions to support BW and its key business partners, ensuring full integration with Proposition and Customer journeys.
• Ensure appropriate Investment Governance and Oversight model is implemented and maintained for all Investment Solutions.
• Maintaining an up-to-date awareness of changes to key competitor offerings and developments in the SIPP market, ensuring these are communicated to internal stakeholders.
• Proactively keep up to date with FCA, DWP and HMRC changes, assessing the impact of changes and ensuring there is clear internal and external communication on the impact, providing training as needed.
• Take ownership to resolve proposition and technical queries and support the Technical Committee with resolution of complex case referrals.

Skills

HMRC/FCA rules knowledge

SIPP/SSAS marketplace

Pensions market knowledge

Pension product development

Presenting & influencing

Interpersonal skills

Job description

We have an exciting opportunity for a Proposition Manager to join our SIPP team. The SIPP Business Area provides administration and trusteeship services to over 100,000 self-invested personal pension arrangements for members, both advised and non-advised, and have ambitious plan to grow our customer base. This role can be based in our Cheltenham, London or Glasgow offices working on a hybrid basis.

A snapshot of your day:

• Supporting the Head of SIPP Propositions in their delivery of Consumer Duty accountabilities, covering Consumer Duty outcomes for ‘Products and Services’, ‘Price and Value’ and ‘Consumer Understanding’.
• Ensure existing and new propositions are designed and managed to meet the needs and objectives of customers within identified target markets, and that suitable proposition governance and processes and controls are maintained.

• Carry out Product Reviews and Fair Value Assessments to ensure our propositions continue to deliver fair customer value, taking proactive steps to remediate issues, mitigate risks, and drive continuous improvement.

• Develop and implement appropriate Investment Solutions to support BW and its key business partners, ensuring full integration with Proposition and Customer journeys.

• Ensure appropriate Investment Governance and Oversight model is implemented and maintained for all Investment Solutions.
• Maintaining an up-to-date awareness of changes to key competitor offerings and developments in the SIPP market, ensuring these are communicated to internal stakeholders.
• Proactively keep up to date with FCA, DWP and HMRC changes, assessing the impact of changes and ensuring there is clear internal and external communication on the impact, providing training as needed.
• Take ownership to resolve proposition and technical queries and support the Technical Committee with resolution of complex case referrals.

We would love to hear from you if you have:

• Thorough knowledge of HMRC and FCA rules as they apply to SIPPs.
• Knowledge of the SIPP and SSAS marketplace is essential.
• Knowledge of the wider pensions market is desirable.
• Experience in developing and managing pension products and delivering to market in line with the business plan.
• Self-starter, highly organised and able to work well with colleagues at all levels in the organisation.
• Confident presenter and strong interpersonal skills are essential.
• Strong interpersonal skills including the ability to influence upwards, support complex projects and plan for the longer term

What's in it for you:

• Competitive discretionary annual bonus and salary review
• Generous pension scheme (we contribute 8%)
• Funded training and professional development
• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility.