Property Transfer Customer Support Advisor

Innovus Group; Torquay; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

New-colleague support

Online learning

Leadership programmes

Bespoke training

Promoting from within

Continuous professional development

Wellbeing support

Recognition scheme

Social events

Bonus & pension scheme

Career progression opportunities

Job summary

Innovus is seeking a Property Transfer Customer Support Advisor in Torquay to be the first point of contact for customers, handling inquiries with empathy and high service standards.

The role reports to a Team Leader & Property Transfer Manager and involves handling inbound queries, gathering information, performing data privacy checks, and meeting KPIs while collaborating across teams.

Responsibilities

• Handle inbound customer contact with first contact resolution where needed.
• Communicate professionally with customers, solicitors, and colleagues via phone and email.
• Gather necessary caller information and perform data privacy checks.
• Action tasks with available information and appropriate training.
• Deal with property-related queries and liaise with multiple teams.
• Prioritise tasks to meet customer needs and department KPIs.
• Use MS Office and bespoke databases to update records.

Job description

Property Transfer Customer Support Advisor

Job Advert

Job Role: Property Transfer Customer Support Advisor

Location: Torquay

Hours:35 hours per week, Monday to Friday

At Innovus,we arecommitted to delivering market leading solutions and professional services.Asa Property Transfer Customer Support Advisor, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

Main Purpose ofthe role:

This role is to be the first point of contact for our customers using great communication in a helpful and empathic manner in line with our organisational values and behaviours .

Position in Organisation

The role reports direct to a Team Leader & Property Transfer Manager.

Main Responsibilities

• Handle inbound customer contact in line with department service targets and taking a first contact resolution approach where necessary.
• To communicate professionally with customers, solicitors, and colleagues over the telephone and via email.
• To gather all necessary information from the caller to ascertain the nature of the enquiry and carry out required Data Privacy checks.
• To action certain tasks where information is available, and suitable training has been provided.
• Deal with an array of property related queries, liaising with a variety of teams within the wider business
• Complete tasks in order of priority to meet the needs and requirements of our customers.
• Use Microsoft Office, particularly Word, Outlook and Excel, and use bespoke database systems to update records.
• Work effectively as part of a team.
• Have a clear understanding of and work towards achieving the department’s KPIs.
• With training, learn to assist the department in other aspects of the Property Transfer service.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

And that’s not all, our benefits include:

• Comprehensive new colleague support
• Online learning platform
• Leadership & management development programmes
• Bespoke training courses
• Promoting from within
• Continuous professional development
• Wellbeing support & a healthy work life balance
• Recognition scheme
• Social events
• Bonus & pension scheme
• Career progression opportunities.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Up to £65,000 per annum plus car allowance