Property Relationship Manager: Client Care & Maintenance

DJ Alexander; Cotton; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Retail discounts via Lomondlife

Wellbeing resources

Counselling (EAP)

Smart Tech Scheme

Cycle to work

Family leave benefits

Competitive base pay with incentives

Company socials

Pension plan

Professional qualifications funding

Job summary

DJ Alexander in Edinburgh is looking for a Property Relationship Manager to join our city centre office. This full-time, permanent role offers a 35-hour week, Monday to Friday, 9am–5pm, with in-office duties handling maintenance requests from landlords, tenants and contractors.

You will deliver high-quality customer service, negotiate to resolve disputes, and work with senior coordinators to meet KPIs. We support career development and offer comprehensive benefits through Lomondlife.

Qualifications

• Previous Property Management experience preferred but not essential.
• Strong negotiation skills and ability to resolve conflicts—written and verbal.

Responsibilities

• Manage day-to-day maintenance requests via phone, email and internal software for landlords, tenants and contractors.
• Explain landlord and tenant responsibilities to customers clearly.
• Ensure maintenance issues are logged and managed promptly.
• Negotiate to resolve conflicts and escalate when needed.
• Collaborate with senior coordinators, team leaders and contractors to hit KPIs.

Skills

Property management

Negotiation

Customer service

Attention to detail

Problem solving

Organisational skills

Job description

DJ Alexander in Edinburgh is looking for a Property Relationship Manager to join our city centre office. This full-time, permanent role offers a 35-hour week, Monday to Friday, 9am–5pm, with in-office duties handling maintenance requests from landlords, tenants and contractors.

You will deliver high-quality customer service, negotiate to resolve disputes, and work with senior coordinators to meet KPIs. We support career development and offer comprehensive benefits through Lomondlife.