Property Operations Manager

Howden; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Property Operations Manager to oversee a high-volume property portfolio. The role involves managing a team, ensuring operational excellence, and collaborating with senior leadership. Ideal candidates will have strong leadership skills and experience in property management.

Qualifications

• Experience in property management and multi-site coordination.
• Proven ability to manage operational budgets.
• Experience managing external contractors.

Responsibilities

• Oversee day-to-day operations of a high-volume property portfolio.
• Lead and mentor a team of Facilities colleagues.
• Ensure adherence to health and safety standards.

Skills

Leadership

Team Management

Operational Excellence

Education

IOSH Managing Safely

Job description

Howden Milton Keynes, England, United Kingdom

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Howden Milton Keynes, England, United Kingdom

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We are looking for an experienced Operations and People Manager to oversee and drive the day-to-day management and success of a high-volume property portfolio. If you're an experienced leader with a proven track record in large volume property portfolio operations, this is your opportunity to shape the future of the fast-paced portfolio and add value.

As Operations Manager, you will report directly to the Head of CRES (non-London), managing a fast paced, ever-changing portfolio of 240+ premises, including 100+ high street branches. You will be a key member of the Senior Leadership Team and will manage a team of 10+ staff within the core Facilities team.

Please note this role is a full-time, permanent role based in our Milton Keynes office.

What will you be doing?

Oversee the successful delivery of day-to-day operations including small works projects across the portfolio - both high street and commercial style premises.

Lead, mentor, and manage a team of Facilities colleagues, ensuring high performance, service delivery and effective collaboration.

Drive operational and service excellence, aligning goals with company objectives within the team.

Oversight on small works project including associated budgets, ensuring financial targets are met without compromising quality or safety.

Ensure adherence to health and safety standards, regulatory requirements, and company policies.

Provide regular updates to the Head of CRES on BAU performance, Contracts, helpdesk, small works projects, high risk operations and budgets.

Collaborate with other CRES Senior leadership team colleagues, supporting the property lifecycle.

Assist the Business units with planning best allocation and utilisation of space and resources for existing buildings.

Work alongside Procurement, CRES SLT and Head of CRES when necessary to obtain best value for money when procuring CRES services or goods from external suppliers across regional contracts.

Seek optimum solutions to enhancing sustainability, reducing carbon and supporting Business ESG principles

Review, propose and implement change and new working methods related to improved service efficiency, standardisation and consolidation of various CRES key services across regional properties, where appropriate.

Implement health check for all small works projects to ensure that agreed work by staff or Contractors has been completed satisfactorily and following up on any deficiencies.

Contribute to the BCP duties, updating and planning for the eventuality of an incident to assist in the recovery of the business.

What are we looking for?

Experience in a similar property management role, with expertise in multi-site management, coordination, as well as people and change management.

Demonstrated ability to manage, mentor, and inspire teams, driving excellence at all levels.

Proven capability in managing operational budgets.

Willingness to travel occasionally across the UK portfolio.

Minimum IOSH Managing Safely qualification.

Experience managing external contractors.

Experience managing a large remote working team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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