Property Managers

NOTTING HILL; Camden Town; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Annual leave

Pension

Health cash plan

Cycle to work

Life Assurance

Staff discounts

Season ticket loan

Housing/education loans

Training loans

Job summary

Notting Hill Genesis is seeking a Property Manager to oversee a diverse portfolio of leasehold homes in London, ensuring maintenance, safety and excellent resident service. You will be the main point of contact for residents, managing service charges and coordinating with agents and contractors to deliver high quality, cost‑effective outcomes.

This role requires proactivity, strong communication, and the ability to balance operational delivery with compliance, legal knowledge and long‑term

Qualifications

• Experience managing leasehold, tenancy and property management responsibilities.
• Ability to build relationships with leaseholders and contractors and explain complex information clearly.
• Experience in budgeting, service charge management and compliance with health and safety standards.

Responsibilities

• Resident Engagement & Issue Resolution: address concerns and resolve disputes promptly.
• Community Building: host events and forums to encourage open communication with residents.
• Performance Management: collaborate to implement service improvements and KPI achievement.
• Service Charge Management: set and manage service charge budgets with transparency.
• Compliance & Safety: conduct estate inspections and ensure health and safety standards.
• Legal Knowledge: manage leases and management agreements ensuring compliance.
• Team Collaboration: work with building managers, housing officers, and complaints team.

Skills

Property management

Communication skills

Budgeting

Problem solving

Education

IRPM/ARMA/RICS desirable

Job description

As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run. The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors. How you'll do it Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service. Some of your regular duties will include:

• Resident Engagement & Issue Resolution: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.
• Community Building: Host community events and forums to encourage open communication and collaboration with residents.
• Performance Management: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.
• Service Charge Management: Set and manage service charge budgets, ensuring transparency and clear communication with residents.
• Compliance & Safety: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.
• Legal Knowledge: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.
• Team Collaboration: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.

Please note this role will be based both in the community - visiting the properties that you manage, and in office., We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications. What's in it for you? With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day.

Essential:

• Previous Property Management Experience: You have demonstrable experience working as a Property Manager with a proven ability to manage a diverse property portfolio, deliver excellent customer service, and effectively handle leasehold, tenancy, and property management responsibilities.
• Strong Communication Skills: You're able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.
• Organisational and Financial Management: You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.
• Proactive Problem-Solving: You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.

Desirable:

• Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification).

Why it's rewarding

• You'll directly impact the satisfaction and well-being of residents.
• Every day offers new challenges that require problem-solving and people skills.
• You'll work closely with residents to create positive living environments.

Career progression

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary