Property Manager

Notting Hill Genesis Group; Camden Town; Remote; GBP 37,000 - 42,000; Part time

Benefits offered by this job

Annual leave

Pension scheme

Maternity/ paternity pay

Employee assistance

Health cash plan

Staff discounts

Cycle to work

Life Assurance

Job summary

Notting Hill Genesis is seeking a Property Manager to oversee a portfolio of leasehold properties in London. You will manage service charges, liaise with agents and contractors, and ensure safety and compliance while delivering excellent resident service.

Key duties include resident engagement, budget management, and coordinating with building managers and housing officers. The role combines field visits with office work, and IRPM/ARMA/RICS qualifications are preferred.

Qualifications

• Previous property management experience with leasehold, tenancy and service charge knowledge.
• Excellent communication skills with residents, leaseholders and contractors.
• Strong budgeting and financial management abilities for service charges and budgets.
• Proactive problem-solving approach to issues and disputes.
• Ability to collaborate across teams and take accountability for outcomes.
• Understanding of relevant leases, contracts and safety regulations.

Responsibilities

• Manage a portfolio of leasehold properties and service charges.
• Liaise with managing agents, contractors and internal teams to ensure high service levels.
• Conduct estate inspections, oversee repairs and ensure health and safety compliance.
• Maintain relationships with leaseholders and residents and address concerns promptly.
• Support a culture of continuous improvement and KPI delivery.

Skills

Property management experience

Strong communication

Financial management

Proactive problem-solving

Collaboration and accountability

Legal understanding

Education

IRPM/ARMA/RICS

Job description

# Vacancies Property Manager## Job Introduction**What you’ll do**As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run.The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors.**How you’ll do it**Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service.Some of your regular duties will include:* **Resident Engagement & Issue Resolution**: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.* **Community Building**: Host community events and forums to encourage open communication and collaboration with residents.* **Performance Management**: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.* **Service Charge Management**: Set and manage service charge budgets, ensuring transparency and clear communication with residents.* **Compliance & Safety**: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards. Act on fire risk actions and anti-social behaviour cases.* **Legal Knowledge**: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.* **Team Collaboration**: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.Please note this role will be based both in the community - visiting the properties that you manage, and in office.**The ideal candidate**You will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day.Essential:* **Previous Property Management Experience:** You have demonstrable experience working as a Property Manager with a proven ability to manage a diverse property portfolio, deliver excellent customer service, and effectively handle leasehold, tenancy, and property management responsibilities.* **Strong Communication Skills**: You’re able to build relationships with leaseholders and contractors, explaining complex information in a clear, concise, and empathetic way.* **Organisational and Financial Management**: You can manage budgets and organise tasks to ensure properties are well-run and service charges are transparent and justified.* **Proactive Problem-Solving**: You have a natural ability to identify issues and work with others to resolve them efficiently and effectively.* **Collaboration and Accountability**: You take ownership of your work and collaborate well with different teams to achieve positive outcomes for leaseholders.* **Detail-Oriented and Legal Understanding**: You’re able to manage the financial, contractual, and legal aspects of leasehold property management, ensuring compliance with relevant laws and regulations.Desirable:* Qualifications in IRPM, ARMA, or RICS (or willingness to work towards certification).**Why it’s rewarding*** You’ll directly impact the satisfaction and well-being of residents.* Every day offers new challenges that require problem-solving and people skills.* You’ll work closely with residents to create positive living environments.**Career progression**We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.**What’s in it for you?** With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.Benefits include:* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)* Generous pension scheme* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.* Health cash plan* Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.* Interest free loans - season ticket loan, tenancy deposit loan, and training loan* Cycle to work scheme.* Life Assurance x 4 annual salary**All about us**Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employeesFor more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/**Selection process**Step 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to a screening callStep 3: Final round of interviews*To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application.*Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via **[e-mail]**.NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.### Attached documents* 2026 Property Manager .pdf* Values at NHG.pdf* Recruitment pack - General OPS\\_March2024\\_v2 (2) (2).pdfApply+− OpenStreetMap contributors### Property Manager* **Salary** £36,760 to £41,995 per annum for 35 hours per week* **Frequency** Annual* **Job Reference** nhg/TP/32009/2098* **Contract Type** Fixed Term* **Contract Details** Fixed-term contract until October 2027* **Working Hours** 35* **Location** Kings Cross, United Kingdom* **Posted on** 27 October, 2026* **Closing Date** 3 November, 2026Apply