Property Manager

Pinnacle Group Limited; Camden Town; On-site; GBP 30,000 - 45,000; Full time

Job summary

Pinnacle Group is seeking an experienced Property Manager to join our Homes Team and oversee a mixed-tenure Built to Rent portfolio in London. You will deliver a high-quality housing management service, maintain strong resident relations and ensure compliance with regulatory standards while working closely with residents, clients and contractors.

The role emphasizes proactive management, excellent customer service, and the ability to prioritise a varied workload across affordable housing,

Qualifications

• Experience in residential property management or lettings.
• Strong communication with residents, clients and contractors.
• Organised, proactive and able to manage a varied workload.

Responsibilities

• Ensure properties are maintained to a high standard and issues are addressed promptly.
• Support occupancy and resident retention objectives through effective property management.
• Act as a primary point of contact for resident enquiries and day-to-day issues.
• Develop strong working relationships with clients, contractors and internal stakeholders.
• Support compliance monitoring across the portfolio and keep records up to date.
• Ensure health, safety and statutory compliance requirements are adhered to.
• Identify opportunities to improve resident satisfaction and operational performance.

Skills

Customer service

Communication

Relationship building

Organization

Job description

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Pinnacle Group are looking for an experienced Property Manager to join our Homes Team and manage a portfolio of Built to Rent properties. This role is responsible for delivering an excellent housing management service across a mixed-tenure portfolio including affordable housing, social housing and shared ownership properties. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self‑motivated individual with strong communication and relationship‑building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions‑focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio.

Who we are

Pinnacle Group is a market‑leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people‑first organisation with a values‑driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Ensure properties are maintained to a high standard and operational issues are addressed promptly.
• Support occupancy and resident retention objectives through effective property management.
• Act as a primary point of contact for resident enquiries and day-to-day issues.
• Develop strong working relationships with clients, contractors, and internal stakeholders.
• Support compliance monitoring across the portfolio and ensure records remain up to date
• Ensure health, safety, and statutory compliance requirements are adhered to.
• Identify opportunities to improve resident satisfaction and operational performance.

Key requirements:

• Experience within residential property management, lettings, Build to Rent, or the wider private rented sector.
• Experience working with contractors, suppliers, or stakeholders.
• Good understanding of residential property management practices.
• Understanding of residential tenancy processes.
• Awareness of relevant health and safety and compliance requirements.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: