PROPERTY MANAGER TEAM LEADER

Clark James Recruitment; Chatham; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Commission

Company benefits

Award-winning employer

Job summary

Clark James Recruitment is recruiting a Property Management Team Leader for a London-based estate agency with multiple offices. The role leads a team of four Property Managers overseeing about 700 properties, ensuring exceptional customer experience and high operational standards across compliance, maintenance and tenancy management.

You will develop staff, drive process improvements, and collaborate with senior leadership to align with wider business objectives.

Qualifications

• Previous experience within Residential Property Management.
• Leadership experience managing or mentoring others.
• Strong understanding of compliance and operational processes.
• Commercial awareness and KPI management capability.
• Excellent communication and stakeholder management skills.
• Proactive mindset with a passion for developing people.
• Strong organisation and decision-making skills.
• Ability to drive change and improve performance.

Responsibilities

• Oversee the entire Property Management operation within your branch, ensuring outstanding customer experience while maintaining operational excellence across compliance, maintenance and portfolio performance.
• Lead and develop a team of 4 Property Managers, conducting regular 1:1s and performance reviews.
• Monitor workload distribution and portfolio health, and ensure service standards and KPIs are achieved.
• Identify and implement process improvements and recruit, onboard and retain talent as needed.

Skills

Property management

Leadership

Compliance

KPI management

Communication

Job description

Lee, Greater London

Clark James Recruitment are working with a highly professional Estate Agency business that have multiple office across several locations.

Job Title

PROPERTY MANAGER TEAM LEADER

Location: Lee, Greater London

Clark James Recruitment are working with a highly professional Estate Agency business that have multiple office across several locations.

Due to further growth and expansion within the business, our client is looking to recruit an experienced Property Management professional to lead and inspire a high-performing team.

This is an opportunity to take ownership of a well-established Property Management function, leading a team of 4 Property Managers responsible for approximately 700 fully managed properties while driving service excellence, operational performance and team development.

If you're someone who enjoys building high-performing teams, improving processes and creating exceptional customer experiences - this could be your next step.

Role

• As Property Management Team Leader, you'll oversee the entire Property Management operation within your branch, ensuring outstanding customer experience while maintaining operational excellence across compliance, maintenance and portfolio performance.
• Oversee the 4 core pillars of Property Management, Maintenance Coordination, Property Compliance, Review of third-party inspections/checkouts, Deposit negotiations and End of Tenancy management.
• Ensure service standards and KPIs are consistently achieved.
• Monitor workload distribution and portfolio health.
• Identify and implement process improvements.
• You'll lead from the front - creating accountability, developing people and delivering a culture of high standards and continuous improvement.
• You'll work closely with senior leadership to shape initiatives, improve performance and support wider business objectives.
• Lead, coach and develop a team of 4 Property Managers.
• Conduct regular 1:1s and performance reviews.
• Build clear development plans and progression pathways.
• Create a culture of accountability, engagement and collaboration.
• Support recruitment, onboarding and retention initiatives.
• Manage performance and address underperformance constructively.

Candidate

• Previous experience within Residential Property Management.
• Leadership experience managing or mentoring others.
• Strong understanding of compliance and operational processes.
• Commercial awareness and KPI management capability.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a passion for developing people.
• Strong organisation and decision-making skills.
• Ability to drive change and improve performance.

Career progression and why join

• You'll have clear progression opportunities within Property Management leadership as well as exposure to adjoining departments, Lettings, Estate Agency, Operations & Support and wider leadership opportunities across the business.
• Proud to be recognised as one of The Sunday Times Best Places to Work in the UK - 2026
• Recognised at the Estate Agency Awards 2025.
• A business committed to investing in people, systems and continuous improvement.

Package

• Basic salary to £40,000.
• Commission.
• Additional company benefits.