Property Manager - Lettings

Rettie; City of Edinburgh; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Rettie & Co in Edinburgh seeks a Property Manager to oversee lettings across a portfolio, from finding tenants to handling day-to-day maintenance. You will work with colleagues to deliver outstanding client experience and maximise landlords’ assets.

The role requires ARLA qualification (or equivalent), 2+ years in lettings, and a full UK driving licence. You will be part of a close-knit Rettie Lettings team in a market-leading firm.

Qualifications

• ARLA (or equivalent) qualification is preferred.
• Two years' experience in the lettings industry.
• Full UK driving licence is required.
• Detailed knowledge of the Edinburgh lettings market.

Responsibilities

• Drive portfolio performance by retaining clients and promoting growth.
• Ensure 100% compliance with regulatory standards.
• Minimise void periods and arrears.
• Negotiate rents in line with lease terms and explore upgrade works.
• Oversee administration of safety testing and licensing where applicable.
• Manage tenant referencing and move-in processes.
• Provide regular client reporting following property inspections.

Skills

People skills

Conflict resolution

Negotiation

Organisational ability

Education

ARLA (or equivalent) qualification

MARLA (working towards)

Tools

MS Word

Excel

Outlook

Job description

Key details

Job Title:Property Manager
Location:10 Wemyss Place, Edinburgh
Department:Lettings
Reports to:Associate Director
Hours:37.5 hours per week, Monday to Friday, 09:00-17:30

About the role

The principal aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our customers. As the principal point of contact for your tenants and landlords, you’ll be required to build quality, lasting client relationships by working closely with colleagues in your team, supporting Rettie in achieving a market-leading position.

As Property Manager, you will be responsible for all aspects of the lettings management process across your portfolio of properties from finding tenants to arranging day-to-day maintenance. Together with your team, you will ensure our processes are continually reviewed to deliver the best possible client experience which will maximise the fee income of our landlords’ assets.

About you

Ideally, we are looking for an ARLA (or equivalent) qualified Property manager with at least two years’ experience in the Lettings industry. You will hold a full UK driving licence.

We would love to hear from you if you have excellent people skills, enjoy problem solving and working within a close-knit, friendly team.

Key responsibilities

You will be responsible for the following:

Driving Portfolio Performance

–to constantly improve the performance of the assets within your portfolio, retaining clients and promoting portfolio growth.

• Ensuring 100% compliance with regulatory standards


• Minimising void periods


• Increasing rents mid-tenancy in line with lease terms


• Minimising arrears


• Promoting investment and upgrading works


• Effective management throughout the duration of the tenancy.

Managing Administration

Full responsibility and accountability for all aspects of the lettings and management process across your portfolio (assisted by a portfolio administrator) including:

• Full compliance management of all safety testing and the installation and maintenance of detection equipment


• Detailed client information collection and due diligence including money laundering verification


• Accurate and detailed property marketing accompanied by a high standard of marketing images


• Effective management/overseeing of all tenant referencing/move-in processes


• Detailed and objective client reporting following regular property inspections


• Efficient and diligent processing of any maintenance requests and contractor invoices


• Overseeing administration of HMO licensing issues including applications and renewals in the portfolio


• Efficient administration of all checkouts, deposit deductions/releases, tenant swaps, early exits and ownership changes


• Overseeing administration of utility notifications and the accurate processing of void period costs.

Key requirements

Essential

• Full, clean driving licence


• Working towards MARLA


• Detailed knowledge of the PRS


• Detailed knowledge of the PRT legislation


• Detailed knowledge of the Edinburgh lettings market


• Proficient in the use of IT systems including MS Word, Excel & Outlook


• Experience in the management of client relationships


• Experience in conflict resolution and negotiation

Desirable

• Previous management of a residential property portfolio under a portfolio management structure


• Use of REAPIT or experience using property software
  
• The ability to analyse the performance of residential assets and produce investment appraisals


• MARLA qualified

Competencies

• Customer focused


• Teamwork


• Effective Communicator


• Effective under pressure


• Organisational Ability


• Relationship Building