Property Manager - Islington

Emeria UK; London; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

A leading estate agency in London is seeking a Property Manager to join their dynamic team. The successful candidate will be responsible for managing client portfolios, addressing maintenance issues, and ensuring compliance with property regulations. This role requires excellent organisational skills and a proactive approach to customer service, offering a competitive salary and a range of benefits.

Benefits

Employee assistance programme

Competitive holiday allowance

Charity matching

Annual flu vaccination vouchers

Health cash plan

Qualifications

• Previous experience in property management is essential.
• Ability to work under pressure and manage multiple tasks.
• High engagement and willingness to learn.

Responsibilities

• Manage client portfolios and protect their assets.
• Address maintenance issues and negotiate deposit deductions.
• Ensure compliance with property regulations.

Skills

Organisational skills

Time management

Customer service

Proactivity

Job description

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Job Advert

Chestertons Estate Agency

Property Manager

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £32,000 - £34,000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high-volume environment.

Main Duties:

1. Embrace the Chestertons brand and core values
2. Protect our Clients' assets and work in their best interests
3. Retain management on the portfolio
4. Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks, and appliances)
5. Scrutinise quotes on behalf of the client
6. Understand how to add value when sending an inspection report
7. Negotiate deposit deductions fairly and efficiently within required timeframes
8. Understand KPIs required for the role
9. Consistently leave notes on RPS and attach documents to the letters folder
10. Set and follow up on tasks to manage issues and support colleagues
11. Develop understanding of client accounts and statements
12. Attend local branch meetings and fulfill inspection requirements
13. Participate in weekly 1:1 meetings with senior leadership
14. Coordinate with supporting departments like lettings, compliance, accounts, and tenancy progression
15. Support colleagues' growth and development
16. Ensure portfolio compliance (e.g., EICR, Gas Safety Certificate)
17. Adhere to department standards
18. Inform tenants and landlords about tenancy end processes
19. Guide clients on deposit dilapidations

Attributes:

1. Ability to work under pressure and seek support or escalate complaints when needed
2. Excellent organisational and time management skills
3. Proactive in seeking work when capacity exists
4. Self-aware of knowledge gaps
5. Provide excellent customer service in interactions with colleagues and clients
6. High engagement and willingness to learn

About The Company

Chestertons: Established over 200 years ago, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a respected authority on London property, known for innovation and dynamism.

Campions: One of the UK's fastest-growing sales and lettings agency groups, including brands like Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, managing thousands of properties annually nationwide.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance plus public holidays, charity matching, payroll giving, contributions towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan, and other benefits linked to specific job grades.

We are an equal opportunities employer committed to diversity and inclusion. We welcome applications regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.