Property Manager - Block Management

Stevenson Whyte; Manchester; Hybrid; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Hybrid work (1–2 days remote)

Job summary

Stevenson Whyte in Manchester is seeking a dedicated Block Property Manager to look after portfolios typically around 500–700 units. You will join a team of 30 (growing to 45) with senior support, focusing on service quality over volume, and a career path toward Senior Property Manager for 5+ years' experience.

This full-time hybrid role, 9am–5.30pm with occasional meetings, offers a salary band of £34,000–£40,000, portfolio planning, budget involvement, calls with residents, contractor

Qualifications

• A relevant qualification would be beneficial but not essential.
• Experience managing portfolios of 500–700 units is preferred.
• Fast-track progression to Senior Property Manager for 5+ years of block management.

Responsibilities

• Overseeing the smooth running of your portfolio, taking calls, handling enquiries and arranging callouts with contractors.
• Keeping residents updated, either personally or via our bulk message platform.
• Working with clients to set plans for future improvements and maintenance, obtaining quotes and budgets.
• Assisting with budget and financial control – checking expenditure and identifying debtors.
• Visiting and inspecting developments, increasing portfolio coverage with experience.
• Providing updates to clients on issues and recommendations; identifying future business opportunities.

Skills

Block property management

Customer service

Interpersonal skills

Numeracy

Deadline driven

Problem solving

Attention to detail

Flexibility

Team coordination

Full driving licence

Education

Property management qualification

TPI accreditation

Job description

One of the highest rated managing agents in Manchester is looking for a customer focused, experienced block property manager to join its team, looking after buildings and estates in the Manchester area. Our aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered – unlike our competitors. How are we genuinely different to the rest Firstly, portfolios are typically around 500 – 700 units, compared to 1000 – 2000 elsewhere. Secondly, we aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company.

The ideal candidate will already be working as a Block Property Manager, looking for a more rewarding role within a truly supportive environment (as block management is challenging at the best of times). Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 – £49,000 per year.

We aren’t a huge corporate, faceless agent – customer service, being proactive and just getting the job done is what sets us out from our competitors.

The daily duties would include, but not be limited to:

• Overseeing the smooth running of your portfolio – taking calls, handling enquiries and arranging call outs with contractors.
• Keeping residents updated, either personally or via our bulk message platform.
• Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit.
• Assisting with budget and financial control – checking expenditure and identifying debtors, using our very user-friendly system.
• Visiting and inspecting some of our developments – you'd likely have a couple to look after directly, which will increase with experience.
• Helping to provide updates to clients – informing them of issues and what our plans/recommendations are.
• Identifying potential new business, noting down developments that look unloved, and where we may be able to assist.

A relevant qualification would be beneficial but not essential. We would support you in attaining TPI accreditation and provide ongoing training.

Other Ideal Traits Are

• Basic knowledge of financial administration (service charge accounting).
• Effective numeracy and data entry skills.
• Excellent interpersonal skills.
• Ability to maintain a high level of accuracy.
• Ability to meet deadlines and grasp the urgency of departmental activities.
• Excellent problem-solving skills.

Personal Skills / Attributes

• Maintaining strict confidentiality.
• Demonstrate sound work ethics.
• Flexibility.
• Be assertive and dynamic.
• Be deadline driven.
• Maintaining relationships with all stakeholders.
• Can work independently.
• Problem analysis and solving.
• Professionalism.
• Fast learner.
• Full driving licence.

Working Hours

This role is full-time, 9am – 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is primarily office based but home working (1 – 2 days per week) is available if needed.

Salary

We operate an experienced based salary banding system, linked with portfolio size and complexity. The salary range is between £34,000 – £40,000 depending on experience and portfolio size.

Career Progression

Our team grows every few months due to new business being won regularly, meaning progression is real and we prefer to promote from within