Property Manager

FirstPort (UK); Wales; On-site; GBP 32,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Property Manager to lead a dedicated team in the Later Living Division. This role offers the opportunity to drive operational excellence and enhance customer experiences within a supportive and collaborative environment. With a focus on professional growth, you will manage a diverse portfolio of properties, ensuring high standards of service and compliance with regulations. Join this forward-thinking organization to make a meaningful impact in the residential property management sector and enjoy a rewarding career with competitive benefits.

Benefits

Private Medical Insurance

Pension Contributions

Life Assurance

Discounted Gym Membership

Car Allowance

Qualifications

• Experienced in managing teams and delivering excellent service.
• Strong knowledge of property management regulations and legislation.

Responsibilities

• Manage and develop a team of on-site development managers.
• Conduct site management visits and ensure quality control inspections.
• Handle technical issues and liaise with support departments.

Skills

People Management

Block Management

Health and Safety Regulations

Residential Landlord & Tenant Legislation

Communication Skills

Job description

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Role: Property Manager (Later Living Portfolio)

Salary: From £32,400 per annum, a car allowance of £4,500 plus benefits

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Property Manager you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Property Manager within our Later Living Division, you’ll take charge of your own diary and become the go-to expert for all day-to-day property management queries. You will be an experienced people manager who is an inspirational leader in leading your team to deliver operational excellence across a number of KPI’s. You’ll play a key role in driving the success of your portfolio, with the full support of dedicated services to help you achieve your goals and ensure smooth operations.

Key Responsibilities:

• Manage, motivate and develop your team of up to 20 on-site development managers to encourage a high-performance culture.
• Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
• Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
• You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds.
• You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery.
• Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
• Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
• Conduct regular reviews with customers to ensure a fully transparent approach to the property’s financial position, planning for future spending with minimal impact.

Required Skills and Qualifications:

• Must be able to drive and have your own transport, as the role involves regular travel to sites within your portfolio.
• Experienced People Manager
• Experienced in both block management and housing estates, with a strong commitment to delivering excellent service to residents.
• Confident communicator, able to build relationships with various customers and clients, and effectively present negotiate and influence complex updates and financial information.
• Strong knowledge of Health and Safety regulations and Residential Landlord & Tenant legislation.
• Your verbal and written skills will be of a high standard.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We actively encourage applications from diverse backgrounds and are committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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