Property Manager

Finders Keepers Ltd.; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a highly motivated Customer Service Specialist to join their Property Management Team in Glasgow. In this dynamic role, you will provide essential property management and tenancy support services, ensuring effective communication with landlords, tenants, and contractors. With a focus on delivering exceptional customer service, you will coordinate repairs, manage queries, and maintain high service levels. This position offers a fast-paced and fun environment with opportunities for training and career development. If you thrive in a collaborative atmosphere and are passionate about customer service, this role is perfect for you.

Benefits

Full training and development

Career pathway

Regular team meetings

Fun work environment

Qualifications

• Strong customer service skills and a confident communicator.
• Ability to stay calm under pressure with excellent negotiation skills.

Responsibilities

• Manage queries from clients and staff effectively.
• Coordinate repairs and maintenance with tradespeople.
• Provide first-class service to maximise customer retention.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Planning and Organisational Skills

Analytical Ability

Job description

Contact Centres – Customer Service

We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Glasgow. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast-paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager:

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople/contractors and keep customers up to date
• Organise safety inspections and manage remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

Skills and Experience required to be successful as a Property Manager:

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years, and we are experts in the Scottish property market.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.