Property Manager

LRG; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

LRG, a leading lettings and property management agency in Preston, is seeking a Property Manager to deliver outstanding service to tenants and landlords. If selected, you will ensure smooth tenancy processes, enhance customer satisfaction, and foster a collaborative team atmosphere, all while enjoying competitive rewards and professional development opportunities.

Benefits

Proven track record for career growth

Market leading training and ongoing development

Access to a diverse portfolio of properties

Supportive and collaborative team environment

Competitive base salary and additional incentives

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous Holiday allowance, increasing by 1 day per year

Excellent Parental leave

Newly introduced Fertility policy

Qualifications

• Full UK Driving License Required

Responsibilities

• Provide excellent levels of communication for the duration of the tenancy.
• Responsible for accepting tenants' maintenance requirements and managing resolutions.
• Ensure compliance and communication throughout the processes.

Skills

Professional telephone manner

Organisational skills

Time management

Job description

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Easthams & Co, part of LRG, is a highly regarded independent lettings and property management agency based in Preston, Lancashire. Established in 1984, the company has over 37 years of experience and is known for its honest, reliable service andis trusted by over 1,000 landlords.

Job Summary and key responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Preston. As a Property Manager, experience is preferred. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

What are we looking for:

• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment
• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.