Property Manager

Sovereign Housing Association Limited; London Borough of Harrow; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Property Manager, where you'll lead the management of key worker homes. This role offers a blend of office and home working, ensuring a positive work-life balance. You'll deliver high-quality tenancy management, ensuring compliance with housing standards while building strong relationships with tenants and stakeholders. With a focus on customer service and problem-solving, you'll play a crucial role in maintaining high occupancy levels and providing safe, well-managed homes. Enjoy a supportive culture and a range of benefits, including flexible working and a generous holiday allowance.

Benefits

£450 flex-pot annually

Discounted shopping & cycling scheme

25 Days Holiday + Bank Holidays

Company pension scheme matched up to 12%

Flexible working options

Private medical insurance options

Dental insurance options

Critical illness cover options

Qualifications

• Experience in housing management or a similar field.
• Understanding of tenancy agreements and compliance.

Responsibilities

• Manage a portfolio of key worker homes ensuring compliance with housing standards.
• Conduct property viewings and handle complex housing issues.

Skills

Housing Management

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Education

Experience in Housing Management

Understanding of Tenancy Agreements

Job description

We have a fantastic opportunity to join Sovereign Network Group as Property Manager within Intermediate Rents on a fixed term basis for 9 months. You'll be based from our office at Northwick Park in Harrow. This role will combine office and home working to ensure a positive work/life balance.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

The Role

We are seeking for a proactive and customer-focused Property Manager to take the lead in managing a portfolio of key worker homes within our Intermediate Rent team.
In this role, you'll be responsible for delivering high-quality tenancy and estate management, ensuring compliance with housing standards, and building strong relationships with tenants and key stakeholders, including NHS Trusts and public sector partners and agents. A core part of your role will be driving and maintaining high occupancy levels—achieved through efficient void management, collaborative working with our marketing and lettings team, and a strong focus on customer service. This is a hands-on position that calls for excellent organisational skills, a solutions-driven mindset, and a commitment to providing safe, well-managed homes for our residents and partners.

Responsibilities include:

• Ensure residents comply with tenancy/licence agreements.
• Ensure KPIs are met, including occupancy, estate inspections, and tenancy audits.
• Monitor compliance with health and safety regulations, including gas safety, PAT testing, legionella checks, and electrical inspections.
• Conduct property viewings with prospective tenants, including evening and weekend appointments as needed
• Ensure vulnerable residents receive appropriate support and escalate safeguarding concerns.
• Handle complaints and complex housing issues, providing high-quality resolutions.

What we need from you

• An understanding of contracts (tenancies, estate services and maintenance), how terms are applied, implemented, monitored and how breaches are dealt with appropriately
• Private, keyworker, leasing or social housing sector housing management or similar field with associated good practice and legal framework

• Experience of delivering housing management services or a similar field
• Provide timely and high quality written and verbal communication to residents, property owners and other stakeholders.
• Delivery of customer services to a diverse range of customers and with a broad level of service which requires high levels of problem solving skills
• Managing challenging situations and resolving disputes and conflict.

Please note this role requires a full UK driving licence and an enhanced DBS check

What you'll receive from us

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.