Property Manager

Chestertons Morocco; Islington; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

A leading estate agency in London is seeking a Property Manager to join their vibrant team in Islington. The successful candidate will manage property portfolios, negotiate key issues, and provide exceptional customer service. With a strong brand known for innovation, they will thrive in a supportive and high-paced environment.

Benefits

Employee assistance

Holiday allowance + public holidays

Charity matching

Eye care contributions

Flu vouchers

Birthday leave

Health cash plan

Qualifications

• Previous property management experience is essential.
• Ability to thrive under pressure.
• Strong customer service focus.

Responsibilities

• Manage property portfolios and key maintenance issues.
• Negotiate deposit deductions fairly.
• Ensure compliance with relevant standards.

Skills

Organisational skills

Time management

Customer service

Problem-solving

Proactivity

Job description

Job Advert

Property Manager

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role after settling period)

Salary: £32,000 - £34,000 + Commission

We are recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous property management experience and thrive under pressure. We seek an energetic individual who takes pride in delivering exceptional service in a fast-paced, high-volume environment.

Duties

Main Duties:

• Embrace the Chestertons brand and core values
• Protect our clients' assets and work in their best interests
• Retain management on the portfolio
• Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks, appliances)
• Scrutinise quotes on behalf of clients
• Add value when sending inspection reports
• Negotiate deposit deductions fairly and efficiently within required timeframes
• Understand KPIs relevant to the role
• Consistently leave notes on RPS and attach documents to the letters folder
• Set and follow up on tasks to manage issues and support colleagues
• Develop understanding of client accounts and statements
• Attend local branch meetings and fulfill inspection requirements
• Participate in weekly 1:1 meetings with senior leadership
• Coordinate with supporting departments (lettings, compliance, accounts, tenancy progression)
• Support colleagues' growth and development
• Ensure portfolio compliance (EICR, Gas Safety Certificates)
• Adhere to department standards
• Inform tenants and landlords about tenancy end processes
• Guide clients on deposit dilapidations

Attributes

• Ability to work under pressure and seek support or escalate issues
• Strong organisational and time management skills
• Proactive in seeking work when capacity allows
• Self-aware of knowledge gaps
• Provide excellent customer service in all interactions
• High engagement and willingness to learn

About The Company

Chestertons: Over 200 years established, London-based estate agency with 30+ branches. Known for innovation and a strong reputation in London property.

Campions: Rapidly growing UK sales and lettings agency group, including brands like Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, managing thousands of properties annually.

Perks That Make a Difference

Benefits: Employee assistance, holiday allowance + public holidays, charity matching, eye care contributions, flu vouchers, birthday leave, health cash plan, and more, linked to job grades.

We are an equal opportunities employer, committed to diversity and inclusion. Applications from all backgrounds are welcome and will be considered fairly.

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