Property Manager

Warner Hotels; Chipping Norton; On-site; GBP 42,000 - 56,000; Full time

Job summary

Warner Hotels is seeking a Property Manager for Heythrop Park. You will oversee daily maintenance and grounds, lead a small team, and manage budgets to sustain high guest satisfaction.

Role requires strong leadership, proactive problem solving, and collaboration across departments, with data-driven decisions to improve efficiency and asset care across the portfolio.

Qualifications

• Experience in hospitality and leisure sector is preferred.
• Knowledge of facilities management systems and energy usage.
• Ability to manage budgets and maintenance planning.

Responsibilities

• Oversee daily operations and maintenance to ensure guest satisfaction.
• Plan and programme PPM using systems and tools.
• Support maintenance and grounds teams and share best practices.
• Ensure brand standards, policies and legal compliance.
• Maintain Health & Safety policy and compliance.
• Develop action plans and delegate tasks across a small team.
• Support grounds teams on site to deliver guest standards.

Skills

Leadership

Budgeting

Facilities software

Communication

Problem solving

Tools

BMS

CAFM systems

Microsoft Office

Job description

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

Warner Hotels are recruiting for Property Manager.

The Property Manager oversees the daily maintenance & grounds function of a hotel. They will ensure that all facilities remain efficient, safe, and compliant with industry standards. This role requires strong leadership skills, attention to detail, and a proactive approach to problem-solving. This role plays a critical part in ensuring a high-quality guest experience by maintaining the hotel's physical assets and fostering collaboration across departments, using data and systems to manage departmental costs and efficiencies.

Responsibilities

Facilities Management

• Oversee the daily operations and maintenance of a hotel to ensure optimal performance and guest satisfaction.
• Plan and programme PPM using systems and tools.
• Support the Maintenance & Grounds teams at the properties, working with all hotel teams and across the portfolio to share best practice and support the business.
• Ensure brand standards, policies and legal compliance are delivered, monitored and recorded.
• Accountable for ensuring Health & Safety policy and compliance are adhered to.
• Develop action plans and delegate tasks across a small team to ensure effective spending, while maintaining a clear and accurate maintenance and PPM regime.
• Support grounds teams on site to deliver the required standards for guests.

Team Leadership

• Manage and lead maintenance and grounds teams, along with external contractors, developing and coaching team members to support their growth.
• Recruit and develop the team to strengthen the foundations of the property maintenance function.
• Budget Management
• Manage facilities maintenance budgets for the hotel, including Repairs & Maintenance (R&M), Utilities, and support the delivery of capital maintenance, ensuring cost-effective operations while maintaining property standards.
• Work with the leadership team to forecast annual budgets and plan future investment in line with business strategy and growth.
• Drive utility performance across the hotel, leading initiatives with both the management team and operational colleagues.

Supplier Management

• Maintain relationships with external vendors and contractors for specialised services, ensuring quality standards and contractual compliance.
• Use technology to support the function through property-based and centralised systems, including BMS and CAFM systems.

Safety and Compliance

• Ensure the hotel complies with all local, brand and legal regulations, including health and safety, food safety and all other compliance requirements.
• Ensure guests and team members are always in a safe and secure environment.
• Sustainability & Utility Initiatives
• Implement and promote sustainable practices across the hotel to reduce environmental impact.
• Drive the delivery of utility targets through coaching, support and continuous improvement.
• Support hotel Green Teams and energy initiatives.

Reporting and Documentation

• Maintain accurate records of maintenance activities, inspections and repairs, providing regular reports to regional management.
• Use systems and tools effectively to manage and develop the property facilities management function.
• Complete capital expenditure requests.

Behaviours and Essential Skills

• Proficient in facilities management software and Microsoft Office Suite.
• Strong guest service orientation with a hospitality mindset.
• Ability to use data from technology and management systems to support effective business decisions.
• Strong problem-solving and decision-making skills.
• Effective verbal and written communication skills.
• Adaptable and flexible approach.
• High level of personal accountability and integrity.
• Ability to prioritise effectively in a fast-paced environment.

Essential Experience

• Experience working within the hospitality and leisure sector.
• Understanding of facilities management systems.
• Knowledge of energy usage and current strategies to reduce carbon emissions and operating costs.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]