Property Helpdesk Coordinator

TN United Kingdom; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Property Helpdesk Coordinator to support maintenance services across care homes and offices. This role is essential for managing the CAFM system, ensuring all data is accurate and up-to-date, while also handling administrative tasks related to statutory servicing and inspections. You will play a key role in responding to maintenance requests and ensuring compliance with regulations. With opportunities for development and flexible working arrangements, this position offers a chance to grow within a supportive team that values your contributions.

Benefits

Life Assurance

Flexible start/finish times

Development and progression opportunities

Blue Light Card discounts

Qualifications

• 2+ years experience in property management or facilities management roles.
• Strong knowledge of statutory servicing and inspections.

Responsibilities

• Manage and maintain the CAFM system for asset and contractor data.
• Assist with reactive requests and monitor job statuses.

Skills

Facilities Management

Contract Management

Building Maintenance Knowledge

Compliance Awareness

Administration Skills

Education

Certificate in Facilities Management

GCSEs in English & Mathematics

Tools

CAFM System

Job description

The role involves supporting the Helpdesk Manager and Property Team in delivering various maintenance services to care homes, premises, and offices. The Property Helpdesk Coordinator will handle administration related to statutory servicing, inspections, general maintenance, and contract management. Additionally, the role includes assisting with reactive requests via the Helpdesk and monitoring job statuses through the CAFM system. Ensuring residents' needs are prioritized, the coordinator will follow through on requests from start to finish, maintaining updated records in the CAFM system.

Key responsibilities include:

1. Maintaining all aspects of the CAFM system, including asset data, estate data, contractor data, and compliance/reactive data.

About you:

• Certificate in Facilities Management or a related qualification in Property Management.
• GCSEs or equivalent in English & Mathematics.
• Full UK driving licence.
• Experience in a similar role within a property management team.
• At least 2 years’ experience supporting responsive maintenance, including contract management.
• Knowledge of building maintenance, risks, and compliance issues.
• Experience with facilities management systems (CAFM).

What you will get in return:

• Life Assurance.
• Flexible start/finish times.
• Development and progression opportunities.
• Access to Blue Light Card discounts on shopping, days out, restaurants, and more.