Helpdesk Administrator

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 28,000; Full time

Job summary

An exciting opportunity awaits for a Helpdesk Administrator in Nottingham with a well-established Facilities company. This role offers a blend of administrative tasks and direct support to the Helpdesk Manager, ensuring smooth operations within the facilities management sector. The successful candidate will thrive in a dynamic environment, managing calls and documentation while contributing to the overall efficiency of the team. If you're ready to take on a new challenge and have the necessary experience, this temporary to permanent position could be the perfect fit for you.

Qualifications

• Proven track record in Helpdesk Administration and Facilities Management.
• Ability to manage documentation, invoices, and communication effectively.

Responsibilities

• Manage helpdesk operations and respond to calls and emails professionally.
• Schedule reactive and help desk call outs, ensuring timely service.
• Support administration tasks and liaise with Office & Contract Managers.

Skills

Help Desk Experience

Experience in FM

General Administration

CAFM knowledge

Job description

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Helpdesk Administrator - Nottingham - £25k - £28k - Temporary to Permanent position

Are you an experienced Helpdesk Operator looking for a new challenge?

If so please read on...

Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Nottingham The company provides maintenancefor one of their leadingcontracts in thearea and alwaysaspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

Hours/details:

• Monday to Friday
• 8am to 5pm
• Temp to Perm position
• £25k - £28k per annum (dependant on experience)

Important– Must have previous experience working in the role above and be able to start immediately.

Responsibilities & Duties:

• Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
• Check and maintain FM Helpdesk Inbox
• Schedule reactive and help desk call outs.
• Open and close jobs
• To review jobs received during the working day and allocate accordingly to Engineers.
• Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
• Support the Office & Contract Managers in the administration & delivery of departmental objectives
• Attending to queries should they arise
• General administration support
• Chasing and liaison daily
• Raising Corrective maintenance tasks following on from PPM completed tasks
• Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements:

• Help Desk Experience
• Experience in FM
• General Administration
• CAFM knowledge