Property Compliance Coordinator / Cydlynydd Cydymffurfiaeth Eiddo

Wales & West Housing; Cardiff; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Defined contribution or defined-benefi

Pension options

25 days annual leave

9 bank holidays per year

Sick pay and employee assistance

Career development opportunities

Job summary

Wales & West Housing is seeking a Property Compliance Coordinator in Cardiff to support the delivery of servicing and compliance activities across our homes. You will coordinate servicing, inspections and testing, keep records up to date and work with residents and contractors to ensure safe, compliant homes.

The role emphasises clear communication, data quality and timely information sharing, with Microsoft 365 tools used daily. DBS checks apply and a supportive team environment is promised.

Qualifications

• Well organised with strong attention to detail.
• Capable of managing a range of tasks simultaneously.
• Good customer service and clear communication with residents and contractors.
• Knowledge of statutory servicing, inspections and testing.
• Experience coordinating work programmes and keeping records up to date.
• Confident with using Microsoft 365 tools.

Responsibilities

• Coordinate servicing, inspections and testing across homes.
• Update compliance records and information.
• Liaise with residents, contractors and colleagues to ensure timely, safe work.
• Monitor contractors and ensure work is completed to required standards.
• Use digital systems to plan work and track progress.

Job description

The opportunity

This is a great opportunity to join our Property Compliance team and play an important part in helping keep residents safe in their homes. As a Property Compliance Coordinator, the role supports the delivery of regular servicing and compliance activities, making sure landlord responsibilities are met while keeping residents at the centre of the service.

Working alongside colleagues, residents and contractors, the role helps ensure compliance programmes run smoothly, information is kept up to date and services are delivered in a professional and caring way.

What will you be doing?

As Property Compliance Coordinator, the role helps keep residents safe by making sure required servicing, inspections and testing are carried out across our homes. Regular servicing and any follow‑up repair work are coordinated so homes remain safe, well maintained and compliant. Contractors, including Cambria Maintenance Services, are supported and monitored to ensure work is completed efficiently and to the correct standard.

Good communication with residents is a key part of the role. This includes arranging appointments at convenient times, dealing with access issues in a considerate way, and keeping residents informed so they know what to expect. Making sure compliance certificates and records are completed accurately and stored securely helps provide reassurance that safety checks are being properly managed.

The role also involves keeping compliance information up to date, checking data quality and reviewing performance to spot risks and identify ways to improve the service residents receive. Working closely with colleagues across the organisation helps ensure services run smoothly from start to finish and supports a positive, supportive team environment.

Digital systems such as Microsoft Dynamics and Microsoft 365 tools are used to plan work, track progress, keep records accurate and support day‑to‑day communication, helping deliver a reliable and resident‑focused compliance service.

Who are we looking for?

We are looking for someone who is well organised, takes care with detail, and can manage a range of tasks at the same time. The role involves regular communication with residents and contractors, so confidence in everyday conversations and a clear, friendly approach are important, along with a commitment to good customer service.

The role needs a good working knowledge of statutory servicing, inspections and testing, as well as experience coordinating work programmes and keeping records up to date. This helps ensure work is completed safely, on time and in line with required standards.

Building positive working relationships is a key part of the role. The ability to work well with residents, contractors and colleagues, and to deal with issues calmly and practically, will support smooth service delivery and good outcomes.

Confidence using digital systems, including Microsoft 365 tools, is important for managing work, recording information and staying in touch with others. The role also requires practical decision‑making skills and a common‑sense approach to solving problems as they arise.

What’s in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

• Salary£30,178 - £33,215 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow,
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

Want to find out more?

For further information about the role please why not arrange aninformal conversationwith Lucy Simms on [e-mail] or you can find out lots more in the recruitment pack.

Successful candidates will be required to undertake a DBS check due to the nature of the role.

Closing date for applications:Friday, 27th November 2026 Midday

Assessment dates:Friday, 4th December 2026