Property Co-ordinator

Mears Group; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a forward-thinking company focused on housing management. As a Property Coordinator, you'll be the first point of contact for Letting Agents and Landlords, delivering exceptional customer service while coordinating property management tasks. This role is perfect for those passionate about problem-solving and looking to grow their career in the property market. Join a team that values individuality and offers a supportive environment, where your contributions lead to continuous improvement in service standards. If you thrive in a collaborative setting and enjoy making a difference, this role is for you.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in customer service roles is essential.
• Desirable experience in residential lettings property environment.

Responsibilities

• Deliver exceptional service to customers and clients.
• Coordinate with third parties for property handovers.
• Maintain professional records and compliance.

Skills

Customer Service

Problem Solving

Communication

Job description

Mears Housing Management is going through an exciting period of growth, and we are seeking candidates that have a passion to deliver excellent customer service through being the first point of contact for our Letting Agents/Landlords. We are now seeking to appoint a Property Co-ordinator to join our team in Basingstoke.

Who are we?

Mears Key Worker houses key Government staff by sourcing and maintaining suitable rental properties through the private rental market. The Repairs and Maintenance Team coordinate maintenance and repairs for properties in liaison with Lettings Agents, Landlords, and Occupants. If you like problem-solving and providing great service, and you are interested in developing a career in the property market, this is a great opportunity.

About the Role

• Deliver an exceptional service advising and providing support to our customers and clients.
• Coordinate and collaborate with various third parties to ensure move-out appointments are kept and all steps are taken to ensure the property is handed back to the landlord with no additional charges or allocated to another occupant with minimal void periods.
• Deliver updates and escalate cases as required to ensure full resolution.
• Ensure all records are completed and kept updated to a professional standard.
• Contribute to team meetings with ideas, suggestions, or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance.
• Ensure full compliance with Mears code of conduct, contractual terms, and group policies & procedures.
• Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.

Role Criteria

• Previous experience in a customer service-based role.
• Experience of working in a residential lettings property environment would be desirable.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

Mears Group is a Disability confident employer and recognises our people as our greatest asset. We hire individuality, recognising and valuing everyone as individual and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

About the company

Mears Group plc is a housing and social care provider.