Property Claims Team Lead - Paralegal Supervisor

DAC Beachcroft LLP; Birmingham; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Gym membership discount

Job summary

DAC Beachcroft LLP in Birmingham is seeking an experienced paralegal supervisor to manage and coach a team of paralegals across Property Small Claims and Recoveries. You will ensure deadlines are met and service quality remains high for clients, while driving financial performance within the team.

You will oversee inductions, development, recruitment support, and ongoing training, with a focus on compliance and firm protocols.

Qualifications

• Previous supervision and/or team management experience is advantageous and essential when managing paralegals undertaking more complex roles.
• Sufficient technical ability to supervise the allocated sub-team.
• A high level of personal compliance with DAC Beachcroft Group protocols and procedures.
• Evidence of achievement of personal financial performance.
• Evidence of commercial acumen.
• Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels.
• Organised and able to handle multiple demands and deadlines simultaneously.
• Able to communicate confidently orally and in writing at all levels.
• Demonstrates alignment with the Firm’s Cultural Principles (Determined, Clear, Creative and Supportive).

Responsibilities

• Ensuring files are run pro-actively and effectively to conclusion by the relevant lawyers, with appropriate deadlines met.
• Ensuring that lawyers work effectively to meet the needs of the clients and the commercial requirements of the firm, managing any identified fee earner performance or conduct issues to include.
• Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated to the Team Manager within required timescales, as well as ensuring that relevant learning points are highlighted and actioned.
• Direct line management for a team of paralegals.
• Managing performance issues for individual paralegals within their sub-team, which could include carrying out investigations, supporting the implementation and review of Performance Improvement Plans (PIPS) and providing additional technical support or training
• Driving and improving individual paralegals financial performance through effective management and support
• Supporting the Team Manager with recruitment activities, such as interviewing and application short-listing.
• Responsible for the induction of new joiners and ongoing technical development of lawyers

Skills

Team management

Coaching

People management

Communication skills

Organisational skills

Deadline oriented

Job description

DAC Beachcroft LLP in Birmingham is seeking an experienced paralegal supervisor to manage and coach a team of paralegals across Property Small Claims and Recoveries. You will ensure deadlines are met and service quality remains high for clients, while driving financial performance within the team.

You will oversee inductions, development, recruitment support, and ongoing training, with a focus on compliance and firm protocols.