Property Claims Specialist — Hybrid (High-Value/Complex)

Confidential; Leeds; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Hybrid work 2–3 days a week

Benefits package

Job summary

Confidential, a UK loss adjusting practice with national coverage, is seeking an experienced Property Claims Handler to manage a diverse caseload of commercial and domestic property losses, including high-value and complex claims, for key insurer clients. The role requires excellent communication, sharp technical understanding of policy wordings, and strong negotiation skills.

You will work in a hybrid setup (2–3 days in the office) while building strong relationships with policyholders,

Qualifications

• Experience handling commercial and domestic property claims, including high-value losses.
• Excellent verbal and written communication.
• Strong negotiation and customer service skills.
• Ability to interpret policy wordings and explain coverage clearly.
• Ability to manage own workload and meet deadlines.

Responsibilities

• Manage own caseload of commercial and domestic property claims, including high-value complex losses.
• Validate and assess liability; gather and review evidence.
• Investigate claims; negotiate settlements with insurers, loss adjusters, and stakeholders.
• Maintain relationships with policyholders, insurers, brokers and internal teams.
• Work in a hybrid office-based environment 2–3 days per week.

Skills

Communication skills

Negotiation

Policy wordings understanding

Time management

Customer service

Education

Cert CII

Cert CILA

Job description

Confidential, a UK loss adjusting practice with national coverage, is seeking an experienced Property Claims Handler to manage a diverse caseload of commercial and domestic property losses, including high-value and complex claims, for key insurer clients. The role requires excellent communication, sharp technical understanding of policy wordings, and strong negotiation skills.

You will work in a hybrid setup (2–3 days in the office) while building strong relationships with policyholders,