Property Claims Handler

TN United Kingdom; West Yorkshire; On-site; GBP 28,000; Full time

Job summary

A dynamic loss adjusting organization is seeking an experienced Claims Handler to join their vibrant team. In this role, you will manage your own caseload of property claims, providing solutions nationwide. Your responsibilities will include handling incoming inquiries, assessing claims, and liaising with various stakeholders. This position is perfect for someone with a strong background in property claims and excellent customer service skills, who thrives in a fast-paced environment. Join a company that values your expertise and offers a supportive atmosphere to grow your career.

Benefits

25 days holiday

Flexi benefits

Option to buy additional holiday

Qualifications

• Experience in cradle to grave property claims handling.
• Excellent customer service skills in a telephone environment.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via multiple channels.
• Assess claims to ascertain liability and make decisions.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Handling complaints

Empathy skills

Ability to handle challenging situations

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional