Property Claims Handler

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 28,000; Full time

Job summary

Join a dynamic loss adjusting organization as a Claims Handler. This role involves managing your own caseload of property claims while providing exceptional customer service. You'll liaise with clients and insurers, handle technical questions, and coordinate with third-party suppliers. The ideal candidate will have cradle-to-grave claims handling experience and the ability to manage challenging situations with empathy. This is a fantastic opportunity to work in a vibrant team environment, offering a competitive salary and flexible benefits.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in handling property claims from start to finish.
• Strong customer service skills and ability to manage complaints.

Responsibilities

• Manage your own caseload of new and existing property claims.
• Liaise with customers and insurers to resolve claims.
• Monitor claims progress and manage appointments with suppliers.

Skills

Cradle-to-grave claims handling

Customer service skills

Diary management

Workload management

Empathy skills

Job description

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Claims Handler Role at a Dynamic Loss Adjusting Organisation

An experienced Claims Handler is required to join a vibrant and busy team providing building claims solutions on a nationwide basis. You will manage your own caseload of new and existing property claims.

Responsibilities:

• Answer incoming calls and electronic instructions.
• Liaise with customers, clients, and insurers via phone, email, and written communication.
• Handle and resolve technical insurance questions from clients.
• Monitor the progress of claims within deadlines.
• Assess claims to determine liability and accept or decline within delegated authority.
• Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring suppliers.

Experience Required:

• Cradle-to-grave buildings/property claims handling experience - Essential
• Excellent customer service skills in a telephone environment - Essential
• Ability to work within targets - Essential
• Diary management experience - Essential
• Experience in booking and arranging appointments - Essential
• Ability to manage and prioritize workload - Essential
• Experience handling challenging situations and complaints - Essential
• Empathy skills to assist customers with losses/damage to homes due to fire, flood, or water impact - Essential

Salary & Benefits:

• Up to £28,000 per annum
• Flexi benefits including 25 days holiday plus the option to buy additional days