Property Claims Handler

TN United Kingdom; South Yorkshire; On-site; GBP 28,000; Full time

Job summary

Join a dynamic Loss Adjusting Organisation as a Property Claims Handler, where you will manage your own caseload of property claims. This role requires excellent customer service and the ability to handle challenging situations with empathy. You will work within a vibrant team, ensuring claims are processed efficiently and effectively. With a competitive salary and flexible benefits, this position is perfect for those looking to make a meaningful impact in the insurance industry.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in property claims handling from cradle to grave is essential.
• Excellent customer service skills and ability to manage own workload.

Responsibilities

• Manage a caseload of property claims, ensuring timely processing.
• Liaise with clients and insurers via phone and email.

Skills

Buildings/Property Claims handling

Customer service skills

Diary management

Ability to manage workload

Handling complaints

Empathy skills

Job description

Social network you want to login/join with:

Property Claims Handler, South Yorkshire

Client:

Adjusting Appointments Limited

Location:

South Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c034cde1d307

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance-related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle appointments and manage third-party suppliers such as building networks, drying/restoration suppliers, and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience from cradle to grave - Essential
• Excellent customer service skills within a telephone environment - Essential
• Ability to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• Ability to manage and prioritise own workload - Essential
• Experience of handling challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills to handle customers who have experienced losses or damage to their homes via fire, flood, and water impact

Salary & Benefits:

• Up to £28,000 per annum
• Plus flexible benefits including 25 days holiday plus the option to buy additional