Property Claims Handler

TN United Kingdom; Oxford; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join their dynamic team. In this role, you will manage a diverse caseload of property claims, ensuring exceptional customer service and effective communication throughout the claims process. You'll be responsible for assessing claims, liaising with various stakeholders, and handling challenging situations with empathy and professionalism. This position offers a competitive salary and flexible benefits, making it an exciting opportunity for those looking to advance their career in the insurance sector.

Benefits

25 days holiday plus option to buy more

Flexible benefits package

Qualifications

• Experience in cradle to grave property claims handling is essential.
• Strong customer service skills in a telephone environment are required.

Responsibilities

• Manage your own caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via various communication channels.
• Assess claims to determine liability and make decisions.

Skills

Buildings/Property Claims handling

Excellent customer service skills

Diary management

Handling complaints

Empathy skills

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional