Property Claims Handler

TN United Kingdom; Inverness; On-site; GBP 28,000; Full time

Job summary

Join a dynamic loss adjusting organization as a Claims Handler, where you will manage your own caseload of property claims. This role requires excellent customer service skills and the ability to handle challenging situations with empathy. You will be responsible for assessing claims, communicating with clients and insurers, and coordinating with third-party suppliers. With a competitive salary and flexible benefits, this is an exciting opportunity to make a meaningful impact in a vibrant team environment.

Benefits

25 days holiday

Option to buy extra holiday days

Qualifications

• Experience in handling property/building claims from start to finish.
• Strong customer service skills and ability to manage challenging situations.

Responsibilities

• Manage a caseload of property claims and communicate with clients.
• Assess claims to determine liability and make decisions within authority.

Skills

Cradle-to-grave property/building claims handling

Customer service skills

Diary management

Workload management

Handling challenging situations

Empathy skills

Job description

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Claims Handler Role at a Dynamic Loss Adjusting Organisation

An experienced Claims Handler is required to join a vibrant, nationwide loss adjusting organisation specializing in building claims solutions. You will be part of a busy team managing your own caseload of property claims.

Responsibilities:

• Answer incoming calls and handle electronic instructions.
• Communicate with customers, clients, and insurers via phone, email, and written correspondence.
• Resolve technical insurance questions from clients.
• Monitor the progress of claims within deadlines.
• Assess claims to determine liability and make acceptance or decline decisions within delegated authority.
• Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring providers.

Required Experience:

• Cradle-to-grave property/building claims handling experience - Essential
• Excellent customer service skills in a telephone environment - Essential
• Ability to work within targeted environments - Essential
• Diary management experience - Essential
• Experience in booking and arranging appointments - Essential
• Ability to manage and prioritize workload - Essential
• Experience handling challenging situations and complaints - Essential
• Strong empathy skills for customers experiencing losses due to fire, flood, or water damage - Essential

Salary & Benefits:

• Up to £28,000 per annum
• Additional flexible benefits including 25 days holiday plus the option to buy extra days