Property Claims Handler

TN United Kingdom; Essex; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join their vibrant team. In this dynamic role, you will manage a diverse caseload of property claims, ensuring excellent customer service while working within strict deadlines. Your expertise in claims handling and strong empathy skills will be crucial as you support customers facing challenging situations. With a competitive salary and flexible benefits, this opportunity is perfect for those looking to make a meaningful impact in the insurance sector.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in end-to-end claims handling is essential.
• Strong customer service skills and empathy are crucial.

Responsibilities

• Manage your own caseload of property claims.
• Liaise with customers and insurers via various communication channels.
• Assess claims and make decisions within delegated authority.

Skills

End-to-end Buildings/Property Claims handling

Customer service skills

Diary management

Workload management

Handling challenging situations

Empathy skills

Job description

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Claims Handler Role at Dynamic Loss Adjusting Organisation

An experienced Claims Handler is required to join a dynamic loss adjusting organisation providing building claims solutions on a nationwide basis. You will be part of a busy and vibrant claims handling team, managing your own caseload of new and existing property claims.

Key Responsibilities:

• Answer incoming telephone calls and handle electronic instructions.
• Liaise with customers, clients, and insurers via telephone, email, and written correspondence.
• Handle and resolve technical questions related to insurance claims.
• Monitor the progress of claims within strict deadlines.
• Assess claims to determine liability and make decisions within delegated authority.
• Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring providers.

Experience Required:

• End-to-end Buildings/Property Claims handling experience - Essential
• Excellent customer service skills in a telephone environment - Essential
• Ability to work within targets - Essential
• Diary management experience - Essential
• Experience in booking and arranging appointments - Essential
• Ability to manage and prioritize workload - Essential
• Experience handling challenging situations and complaints - Essential
• Strong empathy skills to support customers experiencing loss or damage to their homes due to fire, flood, or water impact - Essential

Salary & Benefits:

• Up to £28,000 per annum
• Flexible benefits including 25 days holiday plus the option to buy additional days