Property Assistant

Centrick Group; Fareham; On-site; GBP 22,000 - 24,000; Full time

Job summary

Centrick Group is seeking a Property Assistant to support the management of a diverse portfolio of properties. The role involves delivering exceptional customer service, managing inquiries, and collaborating with Property Managers. This position offers a supportive environment with numerous benefits, including professional development opportunities and a generous holiday allowance.

Benefits

Access to Medicash services

25 days holiday plus bank holidays

Generous pension scheme

Regular events and activities

Extra day off on your birthday

Study support and tailored learning sessions

24/7 mental health support

One volunteering day for charity

Recognition platform with monthly rewards

Qualifications

• Strong administrative skills and ability to manage multiple tasks.
• Experience in customer service roles preferred.
• Ability to build rapport with residents and clients.

Responsibilities

• Deliver exceptional customer service at all times.
• Manage and respond to customer service inquiries and requests.
• Assist with the general running of the property management department.

Skills

Customer Service

Communication

Problem Solving

Job description

£22,500 - £23,500 per annum

The Company

We are Centrick—a team of driven property experts united by a simple goal: to make customers’ lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.

We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That’s why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!

We take pride in the service we provide as well as building a collaborative culture internally.

So, who are we looking for?

As a Property Assistant, you will support the smooth management of a portfolio of properties.

Working alongside your colleagues and Property Managers, you will develop a detailed knowledge of each property and showcase your administrative skills, customer service excellence, and your ability to create strong rapport and lasting connections with our residents and clients.

You will also handle customer requirements as their first point of contact, including answering general inquiries, raising requests for work, providing key documentation, and managing communications via the residents’ portal.

And what will you be doing?

No two days are the same, but here is a flavour of some typical tasks. If you think you have what it takes, we encourage you to apply:

• Deliver exceptional customer service at all times
• Answer calls – first-time resolution where possible
• Confidently answer and resolve requests such as fob requests, statement requests, access details, account balance queries, locate contracts, bank details, direct to correct department, portal access, and provide maintenance updates
• Manage and respond to estate inbox / customer service queue in Dwellant
• Manage voicemail inbox
• Chase open maintenance jobs with relevant contractors
• Issue letters via email and post
• Handle returned post
• Raise PO’s where necessary
• Assist with general running of the department as instructed by the Senior PAs

Additionally, confidently carry out the following:

• Answer overflow calls – first-time resolution where possible
• Work with and have regular meetings with the Property Manager responsible for their portfolio
• Resolve and respond to complex queries on their portfolio in collaboration with the Property Manager
• Site inspection actions
• Ensure contracts are in place – find tenders, new contractors, and ensure required documents are provided
• Raise quote requests on Dwellant and chase responses
• Keep Dwellant up to date with uploaded documents (insurance certificates, etc.)
• Check OOH reports for sites and raise PO’s
• Handle breach of lease letters and processes
• Respond promptly to incoming calls and emails (inside SLA) and provide regular feedback on outstanding issues
• Maintain knowledge of Service Charges
• Deal with Insurance Claims

What’s in it for you?

We foster a values-driven, inclusive environment where our people enjoy coming to work. Benefits include access to Centrick Academy, industry qualifications, and professional development opportunities.

• Health and Wellbeing: Access to Medicash services, virtual GP, alternative therapies, optical and dental expense claims.

• Rest and Adventure: 25 days holiday plus bank holidays.

• Future Security: Generous pension scheme.

• Socials: Regular events, lunches, activities, and meet-ups across the nation.

• Celebrate Your Day: An extra day off on your birthday.

• Extra Time: Holiday allowance increases with service.

• Investing in Your Skills: Study support, industry courses, and tailored learning sessions.

• Looking After You: Company sick pay increases with service.

• Your Wellbeing: 24/7 mental health support and counselling.

• Giving Back: One volunteering day for charity.

• Perkbox: Recognition platform with monthly rewards.

We value diversity and inclusivity, welcoming candidates from all backgrounds. If we can do anything to support your interview process, please let us know. We look forward to your application!