Property Administrator

Garrison Property Services Ltd; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 26,000; Full time

Job summary

An established industry player is seeking a dedicated Property Administrator to enhance their property management team. In this pivotal role, you will oversee daily operations, ensuring effective communication with tenants and maintaining accurate records. Your organizational skills will be crucial in managing tenant inquiries and upselling services to improve satisfaction. With a focus on operational efficiency, you'll implement procedures that streamline processes and support the Maintenance Manager. This full-time position offers a dynamic work environment where your contributions will make a significant impact.

Benefits

Company events

On-site parking

Birthday off after 1 year

20 days annual leave

8 days bank holiday

Qualifications

• Strong administrative skills with attention to detail.
• Proactive approach to upselling services.
• Ability to manage tenant communications effectively.

Responsibilities

• Manage tenant communications and address inquiries promptly.
• Perform data entry tasks for accurate record-keeping.
• Coordinate maintenance requests and liaise with service providers.

Skills

Administrative skills

Data entry

Communication skills

Customer satisfaction focus

Interpersonal skills

Tools

CRM software

Property management software

Job description

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Reporting to our Branch Manager and working closely with the Maintenance Manager, you’ll be a proactive and organised team member who supports the daily operations of the business.

Job Summary

We are seeking a dedicated and detail-oriented Property Administrator to join our team. The successful candidate will play a crucial role in the management and administration of our property portfolio. This position involves overseeing day-to-day operations, ensuring efficient communication with tenants, and maintaining accurate records.

The ideal candidate will possess strong administrative skills and a proactive approach to upselling our services.

Duties

• Manage tenant communications, addressing inquiries and concerns promptly and professionally.
• Perform data entry tasks to maintain accurate records of tenant information and property details.
• Utilise CRM software for property management functions, including lease administration and financial reporting.
• Assist in upselling property services to enhance tenant satisfaction and retention.
• Coordinate maintenance requests and liaise with service providers to ensure timely resolution of issues.
• Maintain an organised office environment, ensuring all documentation is up to date and accessible.
• Implement office procedures that enhance operational efficiency and improve overall service delivery.
• Processing invoices and payments to contractors.
• Processing utilities and council tax payments.
• Liaising with other colleagues and departments within the company.
• Providing administrative support to the property manager when away from the office.
• Supporting tenancy arrears, payment plans and debt collections processes.
• Keeping records of time charges not included within the management agreement.
• Administration of minor works processes with record keeping, instructing contractors, progress chasing, diary keeping, correspondence, processing invoices, filing.
• Sorting and distributing post.
• Maintenance - tasks to include supporting the Maintenance Manager with updating reports and liaising with customers.

Skills

• Proficient in administrative tasks with excellent organisational abilities.
• Strong data entry skills with attention to detail to ensure accuracy in all records.
• Exceptional phone etiquette for effective communication with tenants and service providers.
• Familiarity with property management software is advantageous.
• Ability to upsell services effectively while maintaining a focus on customer satisfaction.
• Strong interpersonal skills, enabling effective collaboration within a team environment.

If you are passionate about property management and possess the required skills, we invite you to apply for this exciting opportunity as a Property Administrator.

Job Types: Full-time, Permanent

Pay: £23,353.00-£25,837.50 per year

• Company events
• On-site parking
• Your birthday off after 1 years' service plus 20 days annual leave, plus 8 days' bank holiday.

Schedule:

• Day shift
• Monday to Friday

Reference ID: GPS01

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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