Projects & Systems Coordinator - School Food Programs

Impact Food Group; Woking; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training & development opportunities

25 days annual leave

Staff discount across 850+ retailers

Pension scheme

Monthly incentives

Job summary

Impact Food Group is seeking a Project/ Primary Systems & Admin Coordinator to support school catering platforms and client onboarding. You’ll manage ordering platforms, train new clients, update menus, and ensure calendar data accuracy across systems.

In this busy role you’ll collaborate with the Central Admin Team, Mobilisations Director and Operations to deliver excellent service to schools and parents. Strong communication, organisation and problem-solving skills are essential.

Qualifications

• Strong communication and interpersonal skills.
• Outstanding customer service skills.
• Excellent organisational and multitasking abilities.
• High attention to detail with a proactive approach to problem solving.
• Competent in Microsoft Office and database systems.
• Experience with catering or school management systems an advantage.
• Ability to work independently and collaboratively within a fast-paced environment.

Responsibilities

• Build and maintenance of primary school ordering platforms.
• Onboarding and training of new clients to ordering platforms.
• Distribute parent and staff accounts/invitation links across all ordering platforms.
• Menu updates and verification to ensure parents see correct meal options.
• Managing term dates, closed days and calendar updates.
• Verify and cross-check menu choices to system build.
• Prepare and amend trip and theme-day menus, including mass or manual deletion of meals.
• Create and maintain menu cycles in accordance with operational schedules.
• Create usable menu templates for meal ordering platforms.
• Receive, check and interrogate submitted menus from Food Team before platform menu building begins.
• Create menu layouts, ensuring accuracy across all ordering platforms before publishing.
• Attending scheduled and ad-hoc meetings with system partners and internal teams to build development and iron out issues.
• Liaising across Central Admin Team, Mobilisations Director and Operations Team for consistent data and quality service.
• Collaborate across departments to identify and resolve recurring system issues.
• Support new school onboarding and integration activities.
• Responding promptly and professionally to calls, emails and Freshdesk tickets from parents, schools and internal teams.
• Handle late orders and meal cancellations, liaising with school kitchens to ensure accurate meal provision.
• Liaising with Operations Team and school offices to resolve issues.

Skills

Communication

Customer service

Organization

Attention to detail

MS Office

School systems

Teamwork

Job description

Impact Food Group is seeking a Project/ Primary Systems & Admin Coordinator to support school catering platforms and client onboarding. You’ll manage ordering platforms, train new clients, update menus, and ensure calendar data accuracy across systems.

In this busy role you’ll collaborate with the Central Admin Team, Mobilisations Director and Operations to deliver excellent service to schools and parents. Strong communication, organisation and problem-solving skills are essential.