Projects & Operations Manager

Royal College of Music; Greater London; On-site; GBP 39,000 - 44,000; Full time

Job summary

A prestigious music conservatoire in Greater London is seeking a Projects & Operations Manager to oversee a wide range of projects and manage the House Manager and Box Office staff. The successful candidate will have a strong background in project management and estates operations, as well as experience in customer service. This full-time, permanent role offers a salary between £39,608 and £43,975 per annum, with the position available from January 2026.

Qualifications

• Experience in project management and estates operations.
• Background in visitor engagement and customer service.
• Ability to work as part of a busy team and make considered decisions.

Responsibilities

• Lead on the review, development, implementation, and management of various projects.
• Manage and support House Manager and Box Office operations.
• Act as a key contact for internal and external stakeholders.

Skills

Project management

Estates operations

Customer service

Report writing

Data analysis

Job description

Closing date: 9am Friday 9 January 2026

Interview date: Monday 19 January 2026

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world‑leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.

The RCM is seeking to engage a Projects & Operations Manager and will play a key role in supporting and leading on the review, development, implementation and management of a wide range of projects as well as Estates and FM policies, procedures and functions. The Projects & Operations Manager directly line‑manages House Manager and Box Office and Venue Operations Officer, acting as a key point of contact for appropriate internal and external stakeholders.

Candidates will need to demonstrate:

• Experience in project management and estates operations
• Background in visitor engagement providing costumer service such as box office, front of house services
• A positive and proactive attitude, and quick to respond to requests
• The ability to work as part of a busy team
• The ability to make considered decisions and, where necessary, take emergency action
• Confidence in report writing, data analysis and active management of project work and contractors

This role is offered on a permanent, full-time basis and is available from January 2026.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website by clicking the 'Apply' button

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format to the Recruitment team at [e-mail].

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to being an equal opportunities employer and to promoting a diverse and inclusive environment for all our staff, students and visitors.

£39,608 to £43,975 per annum. Appointments will normally be made to the first point of the grade Grade 7